Melanie Faith
Summary
Take-charge financial professional with over 6 years of B2B collection experience in Accounts Receivable. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes Collections, Accounts Payable/Receivable, Human Resources, creating and receiving Purchase Orders, Vendor Negotiations and Contract Management. Recognized for exemplary customer relations and team collaboration. Expert in debt collections, repayment negotiations and repayment plan development. Successful in managing escalated accounts and producing aging reports to cut down delinquent invoices.
Overview
12
12
years of professional experience
Work History
Accounts Receivable, Collections
SugarCRM
12.2021 - Current
- Reduced aged receivables by diligently following up on overdue invoices
- Collaborated with sales teams to ensure proper documentation and invoicing for new client accounts, resulting in faster revenue recognition.
- Expedited payment collection by monitoring accounts for potential risks and proactively addressing issues before they escalated into delinquencies.
- Generated and distributed customer statements weekly
- Researched billing errors and discrepancies to initiate corrective action.
- Worked with customer to create debt repayment plan based on current financial condition.
- Managed a high volume of incoming client inquiries regarding account balances, payment history, and other billing-related issues in a professional manner.
- Managed time efficiently in order to complete all tasks within deadlines.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans, if approved.
Operational Support Manager
G4S Secure Solutions, LLC
11.2017 - 10.2021
- Responsible for the timely collections for all customers within the Central Region while maintaining metric goals
- Manage general administrative and accounting functions, including management of payment for invoices, creating and receiving POs, processing statements, monthly reconciliation, accurate billing of customer and generating financial reports
- Process contracts, payments, and change orders into PeopleSoft Software
- Ensure timely and accurate collection and processing of payroll information
- Compile both financial and operational data and organize and present the data in an efficient manner
- Oversee Accounts Receivables and generate aging reports weekly
- Contact clients with past due balances
- Enter requisitions and oversee the Accounts Payable process
- Process interoffice billing and non-labor billing entries
- Establish and maintain vendor relations with outside equipment, maintenance and facilities and building management
- Order equipment and uniforms and maintain the necessary inventory to ensure operational efficiency and continuity
- Ensure accuracy within our Labor Scheduling for payroll and resolve any issues or inaccuracies
- Issue access key-fobs to employees and track access to the office
- Other duties as needed to ensure smooth operation of administrative matters
- Monitored office inventory to maintain adequate supply levels and order products
Human Resources Generalist
Frost Brown Todd LLC
01.2012 - 11.2017
- Support the recruiting function by performing duties that include, but are not limited to, post open positions on various sites as directed, screen candidates, schedule interviews, process background checks, and assist HR Manager as needed to complete the hiring process
- Remove job posting from applicable sites once a position has been filled
- Support the on-boarding function by performing duties that include, but are not limited to, preparing new hire manual for all new business professionals, preparing benefits binder for all new business professionals and attorneys and sending to appropriate office manager, and assisting with the preparation of the new hire orientation schedule
- Check on a quarterly basis to see if any additions/changes need to be made to the office information contained in the new hire manual
- Input announcements on intranet site about each new business professional that has joined the firm and list departures of business professionals on the intranet site
- Process E-Verify on all new business professionals and new attorneys located in our Indianapolis and Nashville offices prior to their third day of employment
- Serve as a back-up to do I-9 Form verification
- Ensure job descriptions are formatted consistently in content and in appearance, as well as accurate and updated to position needs
- Place job description in proper NetDocs folder
- Track when newly hired business professional introductory evaluation form needs to be completed as well as when business professional takes on new job, send form to appropriate evaluators according to schedule, ensure completed forms are returned on a timely basis, and follow up with the evaluators as needed
- Track the completion of OnGuard training to ensure that all newly hired business professionals and new attorneys have completed on timely basis
- Assist with the annual performance evaluation process as directed by the HR team
- Order and monitor updates to the state and federal employment law posters
- For the service award program, coordinate the distribution of the service award recipients list and work with BASC Department in having certificates prepared
- Work on special projects, which may include conducting research, analyzing data, and preparing reports as needed to support human resources initiatives
- Learn and understand the primary computer systems that the HR team uses to be able to find information requested and run reports as needed
Education
Bachelor of Science in Business Administration -
University Of Louisville
Louisville, KY01.2009
Skills
- Oracle NetSuite ERP
- Sugar Customer Relationship Management Software
- Office 365 and Google Suite
- PeopleSoft
- Labor Scheduling
- IManage Records
- Net Documents
- Contract Auditing
- Maintaining Accurate Customer Information
- Vendor relations
- Delinquent Account Notification
- Debt Repayment Negotiation
Timeline
Accounts Receivable, Collections
SugarCRM
12.2021 - Current
Operational Support Manager
G4S Secure Solutions, LLC
11.2017 - 10.2021
Human Resources Generalist
Frost Brown Todd LLC
01.2012 - 11.2017
Bachelor of Science in Business Administration -
University Of Louisville
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