Melanie Faulk
Houston,TX
Overview
8
8
years of professional experience
Work History
Bar Manager
Lazy Oaks Beer Garden
Houston, Texas
08.2019 - Current
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Implemented strategies designed to increase revenue through upselling techniques.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Monitored patron alcohol consumption to encourage safety.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
Bartender/Server
Bb's Cafe
Houston, TX
01.2017 - 03.2019
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Provided excellent customer service to ensure satisfaction.
Bartender
Pennywhistle Pub
Houston, TX
03.2019 - 03.2020
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Dog Handler
Houston Pets Alive
Houston, Texas
12.2017 - 03.2018
- Conducted daily health checks of dogs to identify any medical issues or potential problems.
- Ensured safe and secure handling of all dogs while in the facility.
- Monitored dog behavior and temperament when interacting with other animals in the facility.
- Cleaned kennels on a regular basis to ensure sanitary living conditions for all dogs in the facility.
- Walked dogs around the property multiple times a day for exercise purposes.
- Assisted with adoption events to help find homes for shelter pets.
- Educated new owners about proper pet care techniques including feeding schedules, potty training methods and general safety tips.
- Monitored animals during group play sessions for signs of aggressive or fearful behavior.
- Participated in community events and demonstrations to promote responsible dog ownership and training success stories.
- Engaged in continuous education on canine behavior, training methods, and industry standards to enhance skills.
- Conducted behavioral assessments to identify issues and implement corrective training strategies.
Timeline
Bar Manager
Lazy Oaks Beer Garden
08.2019 - Current
Bartender
Pennywhistle Pub
03.2019 - 03.2020
Dog Handler
Houston Pets Alive
12.2017 - 03.2018
Bartender/Server
Bb's Cafe
01.2017 - 03.2019