Overview
Work History
Timeline
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Melanie Faulk

Houston,TX

Overview

8
8
years of professional experience

Work History

Bar Manager

Lazy Oaks Beer Garden
Houston, Texas
08.2019 - Current
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Negotiated purchase agreements with vendors to obtain best pricing on supplies.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Assisted with planning special events such as wine tastings or cocktail parties.
  • Created promotional materials such as flyers or posters to advertise specials or upcoming events.
  • Implemented strategies designed to increase revenue through upselling techniques.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Monitored patron alcohol consumption to encourage safety.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.

Bartender/Server

Bb's Cafe
Houston, TX
01.2017 - 03.2019
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Assisted in setting up the bar for service shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Performed opening and closing duties including restocking supplies.
  • Developed good working relationships with fellow employees through effective communication.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Provided excellent customer service to ensure satisfaction.

Bartender

Pennywhistle Pub
Houston, TX
03.2019 - 03.2020
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Attended regular training sessions to stay updated on new products or trends.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Effectively multitasked within fast-paced environment.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Dog Handler

Houston Pets Alive
Houston, Texas
12.2017 - 03.2018
  • Conducted daily health checks of dogs to identify any medical issues or potential problems.
  • Ensured safe and secure handling of all dogs while in the facility.
  • Monitored dog behavior and temperament when interacting with other animals in the facility.
  • Cleaned kennels on a regular basis to ensure sanitary living conditions for all dogs in the facility.
  • Walked dogs around the property multiple times a day for exercise purposes.
  • Assisted with adoption events to help find homes for shelter pets.
  • Educated new owners about proper pet care techniques including feeding schedules, potty training methods and general safety tips.
  • Monitored animals during group play sessions for signs of aggressive or fearful behavior.
  • Participated in community events and demonstrations to promote responsible dog ownership and training success stories.
  • Engaged in continuous education on canine behavior, training methods, and industry standards to enhance skills.
  • Conducted behavioral assessments to identify issues and implement corrective training strategies.

Timeline

Bar Manager

Lazy Oaks Beer Garden
08.2019 - Current

Bartender

Pennywhistle Pub
03.2019 - 03.2020

Dog Handler

Houston Pets Alive
12.2017 - 03.2018

Bartender/Server

Bb's Cafe
01.2017 - 03.2019

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Melanie Faulk