Melanie Fenderson-Fisher
Woodbridge,VA
Summary
Results-oriented professional with expertise in imaging, healthcare data, and record reviews. Demonstrated flexibility and resourcefulness in adapting to changing patient care environments. Strong background in health records and information management, focused on security and performance amidst evolving industry demands and regulations. Analytical problem-solver adept at identifying optimal improvements for databases and recordkeeping.
Overview
25
25
years of professional experience
Work History
Medical Support Assistant
Womack Army Medical Center
Fort Liberty, NC
09.2022 - Current
- Implemented efficient appointment scheduling for Nutrition Care
- Skilled in managing Revenue Cycle processes and utilizing Power Chart system along with MHS Genisis software.
- Demonstrating a commitment to delivering great customer service at all times
- Coordinating of group activities that fulfills the needs and interests of our soldiers, veterans and associated family members
- Develops and implements workforce reshaping or downsizing exercises, ensuring providers scheduled classes are booked and provide patients with the appropriate class to meet their goals and needs
- Data entry, creating a weekly schedule for all providers to include but not limited to blocking their work schedule and or removing their appointment slots
- Respond to inquiries regarding available classes and eligibility for active-duty soldiers or retirees
- Proficient in the use of all office equipment
- Schedule, assist assign military personnel to classes as needed
- Monitors and reports the status/progress of patients and clients paying great attention to detail ensuring that every client is assigned to the correct class to meet their objective
- Check in all patients upon arrival, ensuring all identification is valid as well as insurance.
- Greeted patients and visitors, verified patient information and scheduled appointments.
- Updated patient demographic information in the EHR system upon verification of accuracy.
- Monitored compliance with state regulations related to referrals management processes.
- Reviewed and analyzed patient referrals for accuracy and completeness.
- Entered referral data into a computer database system.
- Processed requests for authorization of services according to established guidelines.
- Responded promptly to inquiries from referring providers regarding the status of their referrals.
- Developed effective relationships with external healthcare providers in order to facilitate smooth transfer of patient care.
Medical Records Technician
Cape Fear Valley Health System
Fayetteville, NC
08.1999 - 09.2022
- 25 years of medical records experience to ensure a proper and complete medical record
- Acts as a Liaison to other hospitals and clinics through the collection and compiling of requested information
- Coordinate the retrieval of inpatient as well as outpatient charts from all floors
- Demonstrate the ability to prioritize and re-prioritize daily tasks to align with the processing of a complete medical record
- Complete the assembly of medical records, paying attention to detail to ensure each document belongs to that patient
- Proficient in medical terminology and proper procedures for the Release of Information, Monitors fax and or authorization requests to fulfill requests in a timely manner
- Obtains clinical information required for review and documentation to ensure a completed EMR, Provide accurate and timely documentation to physician for peer-to-peer consultation
- Oversee the daily operations of Scanning batches into EPIC to complete an EMR
- Perform Quality control on charts scanned into the EMR, Disposition documents from outlying clinics
- Performs one on one training as needed.
- Ensured appropriate access controls were implemented within the EHR system based on user roles and privileges.
- Retrieved requested medical records for review by clinicians or other authorized personnel.
- Reviewed medical documentation for completeness, accuracy, timeliness, and appropriateness of data entry into electronic health record system.
- Analyzed trends in healthcare utilization using statistical software tools such as SAS or SPSS.
- Collaborated with clinical staff to ensure accurate recording of patient care activities in the medical record.
- Investigated potential privacy breaches reported by patients or healthcare personnel.
- Participated in committees that develop strategies for improving quality assurance measures relating to health information management practices.
- Performed chart abstraction duties as needed to collect specified data elements from charts according to established protocols.
- Processed requests for release of confidential health information in accordance with state laws and HIPAA regulations.
- Implemented new processes for health information management systems to improve efficiency.
- Provided support and assistance to users of the health information management system.
- Maintained up-to-date knowledge of relevant laws governing healthcare privacy and security practices.
- Participated in ongoing research projects related to improving usability of Epic systems.
- Ensured compliance with HIPAA regulations related to patient data security.
- Maintained accurate records of all incoming and outgoing materials.
- Created digital archives for storage, retrieval, and preservation purposes.
- Managed front desk operations including scheduling appointments, answering calls.
Skills
- Insurance Verification
- Electronic Health Records Management
- Patient Records Maintenance
- Detail Oriented
- Patient Scheduling
- Medical terminology proficiency
- Analytical decision-making skills
- Customer Relationship Management (CRM)
- Documentation expert
- Quick problem solver
- HIPAA Compliance
- Data Entry
Timeline
Medical Support Assistant
Womack Army Medical Center
09.2022 - Current
Medical Records Technician
Cape Fear Valley Health System
08.1999 - 09.2022