Melanie Ferguson
Yukon Public Schools
Yukon
25
years of professional experience
Detail-oriented professional skilled in managing behavioral issues and fostering strong relationships with parents and educators. Experienced in coordinating engaging activities that promote student growth and development while ensuring a positive learning environment.
Work History
After-School Program Supervisor
7 Years 11 Months- Led after-school activities, fostering creativity and engagement among students.
- Mentored staff and volunteers, promoting best practices in program delivery.
- Monitored student progress, providing feedback to support individual growth and development.
- Collaborated with parents and educators to address student needs and improve outcomes.
- Created fun, age-appropriate activities for school-age children.
- Managed behavioral issues and used positive behavior strategies.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
Certified Nursing Assistant
8 Months- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff.
- Provided emotional support to patients and families, enhancing overall experience.
- Maintained accurate patient records, ensuring compliance with healthcare regulations.
- Trained new staff on best practices in patient care and safety protocols.
- Advocated for patient needs, fostering a supportive environment within the hospital setting.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Certified Nursing Assistant
9 Months- Supported patients during end-of-life care, providing comfort measures and facilitating discussions about palliative care options when appropriate.
- Supported families dealing with end-of-life decisions and provided palliative care counseling when appropriate.
- Provided compassionate support to patients'' families during difficult times such as end-of-life decision-making or transitions into palliative care units.
- Provided compassionate end-of-life care for terminally ill patients by collaborating with palliative care teams and supporting emotional needs of families.
- Handled delicate situations with empathy when supporting palliative care patients nearing end-of-life stages; provided emotional support to both patients and families during difficult times.
Bill Collector
2 Months- Facilitated collection efforts through effective communication with clients regarding outstanding accounts.
- Analyzed account data to identify trends and implement targeted collection strategies.
- Monitored account statuses, ensuring timely follow-ups and adherence to company policies.
- Utilized CRM systems to track interactions, maintain accurate records, and optimize workflows.
- Negotiated settlements with debtors while maintaining professionalism and adherence to company policies.
- Enhanced the efficiency of the collections process with thorough documentation and accurate recordkeeping.
Product Service Associate
1 Year 4 Months- Assisted customers with product inquiries, enhancing overall service experience.
- Collaborated with team members to streamline inventory management processes.
- Trained new associates on product features and customer service best practices.
- Implemented process improvements that increased efficiency in product returns.
- Ensured product displays met company standards, enhancing visual merchandising efforts.
- Identified and processed damaged products according to procedures.
- Updated store signage and displays to reflect latest promotions.
Support Staff Member
11 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and merchandise organization.
- Streamlined checkout processes, reducing customer wait times and improving service efficiency.
- Trained new staff on store policies, procedures, and customer service standards, fostering a knowledgeable team.
- Resolved customer complaints swiftly, enhancing satisfaction and loyalty through effective problem-solving techniques.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Communicated with clients on behalf of staff to relay messages and information.
Customer Service Representative
3 Years 9 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new team members on policies, procedures, and customer service best practices.
- Implemented strategies to enhance customer satisfaction and improve service delivery efficiency.
- Managed high-volume transactions while maintaining accuracy and attention to detail.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in training programs to enhance product knowledge and customer service skills.
Immigration Clerk
9 Months- Managed daily clerical tasks, ensuring accuracy and efficiency in document processing.
- Organized and maintained filing systems to enhance information retrieval and workflow.
- Streamlined data entry processes, reducing errors and improving turnaround time.
- Implemented quality control measures for documentation, ensuring compliance with standards.
- Analyzed immigration cases to ensure compliance with regulations and policies.
- Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
- Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
- Managed high-volume caseloads while maintaining attention to detail and adherence to strict deadlines.
Key Holder Supervisor
- Supervised daily store operations, ensuring optimal staffing and customer service levels.
- Trained and mentored team members on sales techniques and product knowledge.
- Managed inventory control processes, reducing stock discrepancies and improving accuracy.
- Developed staff schedules to align with peak shopping times, enhancing team productivity.
- Conducted cash handling procedures, ensuring compliance with financial protocols and accuracy in transactions.
- Addressed customer inquiries and resolved issues, fostering a positive shopping experience.
- Collaborated with management to develop promotional strategies that increased sales during key seasons.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Received and counted money.
- Trained and mentored new employees.
Education
High School Diploma
Certified Nursing Assistant - CNA
Certified Medical Assistant - Medical Assistant
Skills
Activity coordination
Parent communication
Assessment and evaluation
At-risk mentoring
Attention to detail
Critical thinking
Responsible and dependable
Coaching and mentoring
Rule enforcement
Decision-making
Staff leadership
Timeline
After-School Program Supervisor
Yukon Public Schools
09.2018 - CurrentRead More
Certified Nursing Assistant
Saint Anthony's Hospital
09.2010 - 05.2011Read More
Certified Nursing Assistant
Mercy Hospital Ardmore
10.2009 - 07.2010Read More
Bill Collector
ATI
10.2008 - 12.2008Read More
Product Service Associate
Lowes Home Improvment
04.2007 - 08.2008Read More
Support Staff Member
Home Depot
10.2006 - 09.2007Read More
Customer Service Representative
Walmart
02.2002 - 11.2005Read More
Immigration Clerk
Kelly Services
03.2001 - 12.2001Read More
Key Holder Supervisor
Simply Fashion Clothing Store
02.2001 - 02.2001Read More
Southern Oklahoma Technical Center
Certified Nursing Assistant from CNA
Read More
Christian Academy of America
High School Diploma
Read More
Remington College
Certified Medical Assistant from Medical Assistant
Read More