Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melanie Fink

Palm Coast,Florida

Summary

Excellent water, fire and mold specialist that is IICRC certified in Water Mitigation and Fire and Smoke Remediation with over 8 years in the industry. I am currently completing training to obtain an All Lines Florida Adjuster’s license. I am looking for a position with an insurance company as an adjuster. I have had the experience with mitigation companies helping homeowners through losses and looking to move to a position in a established and growing insurance company.

Overview

24
24
years of professional experience
1
1
Certification

Work History

OFFICE MANAGER

WILCO Restoration
12.2020 - 11.2022
  • Streamlined office operations by implementing efficient filing systems and organizational strategies. Implemented new software tools for streamlined project management, increasing efficiency in task completion and tracking.
  • Created, maintained and updated filing systems for paper and electronic documents. Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly.
  • Work with insurance companies to finalize estimates, invoices and payments for work completed. Negotiate accordingly when necessary.
  • Work with customers to ensure all documentation is presented to insurance in a timely manner. Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Managed simple and complex projects successfully, from walking the site with project managers to creating estimates with Xactimate program, ensuring timely completion within established budgets and quality parameters.
  • Excellent communication skills, both verbal and written.

REBUILD PROJECT COORDINATOR

Servpro of Flagler County
08.2016 - 06.2017
  • Scheduled and helped manage jobs from start to completion, working with vendors, sub contractors and inhouse personnel.
  • Filed paperwork with the city for permits and inspections, handled different billing aspects, make estimate changes and kept files organized
  • Created job costing and profitability database to help manage jobs more efficiently.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.

ACCOUNTS REPRESENTATIVE

United Water Restoration
08.2015 - 12.2023
  • Work with insurance companies to finalize estimates, invoices and payments for work completed based on IICRC recommendations and company practices. Negotiating invoices when necessary.
  • Work with customers to ensure all documentation is presented to insurance in a timely manner. Review and approve invoices based on scopes of work. Work with field techs, office administrators to ensure timely paperwork and job efficiency.
  • Streamlined the accounts receivable process for more efficient invoice generation and payment tracking.
  • Reduced delinquent accounts with proactive communication and diligent follow-up on outstanding invoices.
  • Enhanced team productivity by implementing new software tools to track account data and streamline workflows.
  • Trained new hires on internal processes and systems, promoting a smooth onboarding experience for all team members.
  • Coordinated with collections agencies when necessary, recovering lost revenue from delinquent accounts.
  • Processed client payments and updated accounts.

Business Supervisor

Charter Communications, Spectrum
06.2000 - 10.2013
  • Held positions of increased responsibility for this leading telecommunications company, working with vendors, employees and business owners throughout the nation.
  • Created and maintained accurate reporting to senior management (i.e
  • Sales reporting, database reports, scorecard records and call center statistical reporting) as well as records and files on personal and coaching
  • Conducted periodic training and successfully completed leadership and train the trainer classes
  • Project Management of new department startup- growing from 3 employees to over 200
  • Managed Hurricane Katrina Call Back project in 2005 ensuring restored service and customer retention
  • Successfully Hired, evaluated, coached and counseled personnel in the performance of their duties leading a low negative attrition rate in our department as well as mentored and developed employees for career advancement
  • Charity work, raising the most money and gathering the most donations year over.

Education

Some College (No Degree) - Music

Clearwater Christian College
Clearwater, FL

High School Diploma -

Kaiserslautern American High School
Kaiserslautern, Germany
06.1995

Skills

  • Xactimate
  • Sales Force
  • Adobe Creative Suite(Photoshop, Illustrator, InDesign, Lightroom)
  • MS Office(Access, Publisher, Word, Outlook, Powerpoint)
  • Typing(80WPM)
  • Knowledge of programming
  • QuickBooks
  • DASH, Buildertrend, PSA, Encircle, Smartsheet
  • Account Management
  • Project Management
  • Communication and Negotiations
  • Problem Resolution
  • Insurance Company Communication
  • Mold Remediation
  • Material/Contents Inventory
  • Fire Remediation
  • Water Mitigation
  • Property Claims

Certification

  • IICRC WRT, FSRT #8411943
  • Florida Notary Public #HH 109229 Exp March 28, 2025

Timeline

OFFICE MANAGER

WILCO Restoration
12.2020 - 11.2022

REBUILD PROJECT COORDINATOR

Servpro of Flagler County
08.2016 - 06.2017

ACCOUNTS REPRESENTATIVE

United Water Restoration
08.2015 - 12.2023

Business Supervisor

Charter Communications, Spectrum
06.2000 - 10.2013

Some College (No Degree) - Music

Clearwater Christian College

High School Diploma -

Kaiserslautern American High School

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Melanie Fink