Summary
Overview
Work History
Education
Skills
Refrences
Timeline
Generic

Melanie Finley

Pensacola,United States

Summary

Strong leader and problem-solver with a 24 year history of meeting company goals utilizing consistent and organized practices. Uses independent decision-making skills and sound judgment to positively impact company success. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Member Service Representative II

Navy Federal Credit Union
06.2023 - 03.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated and engaged customers with new bank products and services.
  • Verified customer identification and documentation for compliant transactions.
  • Resolved customer issues through thorough dispute investigation.

General Manager

Juan's Flying Burrito
09.2021 - 03.2023
  • Created and implemented Front of House training guide company wide
  • Chosen to open and run newest location, first out of state
  • Recruited, hired, and trained over 50 personnel, working to establish key internal functions and outline scope of positions for organization.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Effective cash handling and making weekly deposits
  • Strengthened communication skills through regular interactions with others.
  • Skilled at working independently and collaboratively in team environments.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Asst General Manager

Juan's Flying Burrito
03.2020 - 09.2021
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Decreased Liquor Variance to under 5% (best company wide) constantly by implementing procedures and rewards program.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Service Manager

Juan's Flying Burrito
03.2017 - 03.2020
  • Evaluated employee performance for staff of 18 to 20 and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Service Lead

Juan's Flying Burrito
07.2012 - 03.2017
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assumed ownership over team productivity and managed team of 12's work flow to meet or exceed quality service goals.

Education

Associate of Science - Accounting

Pensacola State College
Pensacola, FL
05-2027

Skills

  • Computer Skills
  • Training and development
  • Problem Resolution
  • Team Leadership
  • Customer Experience
  • Administrative Skills
  • Exceptional Interpersonal Communication Verbal and Written
  • Coaching and Mentoring
  • Sales

Refrences

David Greengold CFO Juan's Flying Burrito  504 782 2843 David@juansflyingburrito.com

Chrissy Gross Former Coworker and Employee 443 756 6159 tm.chrissy@gmail.com

Melissa Gonzalez Personal reference 850 723 5887 mgonzalez@uwf.edu

Timeline

Member Service Representative II

Navy Federal Credit Union
06.2023 - 03.2025

General Manager

Juan's Flying Burrito
09.2021 - 03.2023

Asst General Manager

Juan's Flying Burrito
03.2020 - 09.2021

Service Manager

Juan's Flying Burrito
03.2017 - 03.2020

Service Lead

Juan's Flying Burrito
07.2012 - 03.2017

Associate of Science - Accounting

Pensacola State College

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