Melanie Flesch
Taylor,Michigan
Summary
Skilled healthcare professional experienced in working with patients and healthcare staff to provide seamless transitions between hospital, care facilities and home environments. Highly organized and resourceful with a superior work ethic and focus on high-quality care.
Overview
22
22
years of professional experience
Work History
Office Supervisor
Corewell Healhealth
06.2020 - 09.2023
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Updated reports, managed accounts, and generated reports for company database.
- Prepared agendas and took notes at meetings to archive proceedings.
- Created, prepared, and delivered reports to various departments.
- Delivered performance reviews, recommending additional training or advancements.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Evaluated employee records and productivity and submitted evaluation reports.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 7 employees.
Hospital Liaison
Beaumont Hospital, Dearborn
06.2014 - 06.2020
- Communicated with family, pharmacies, hospice care, discharge planners and other professionals to complete seamless transitions.
- Reviewed patient assessments, charts and medical opinions to determine best courses of action.
- Participated in improvement planning to optimize services and improve future care.
- Helped clients set appointments, discussed plans and followed up to check on concerns.
- Allscripts.-Ecin
- Sent Referrals, Homecare, Hospice, Subacute Rehab, Ltac placement. IV home infusion.
Front Desk Secretary
Beaumont Hospital Taylor
06.2003 - 06.2014
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Front Desk Secretary
Oakwood Hospital
06.2002 - 06.2003
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Telecommunications Operator
Oakwood Hospital And Medical Center
06.2001 - 06.2002
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing 1000 calls per day efficiently while maintaining professionalism and upbeat tone.
- Maintained up-to-date knowledge of emergency call procedures.
Education
High School Diploma -
Southgate Anderson High School
Southgate, MI06.2000
Skills
- Team Bonding
- Event Coordination
- High-Pressure Environments
- Team Collaboration
- Calendar Management
- Organization and Planning
Timeline
Office Supervisor
Corewell Healhealth
06.2020 - 09.2023
Hospital Liaison
Beaumont Hospital, Dearborn
06.2014 - 06.2020
Front Desk Secretary
Beaumont Hospital Taylor
06.2003 - 06.2014
Front Desk Secretary
Oakwood Hospital
06.2002 - 06.2003
Telecommunications Operator
Oakwood Hospital And Medical Center
06.2001 - 06.2002
High School Diploma -
Southgate Anderson High School
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