Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Flores

San Antonio,TX

Summary

Dynamic and service-oriented professional with a proven track record at Matadors Grooming, excelling in customer relations and appointment scheduling. Recognized for enhancing front desk efficiency and maintaining a welcoming environment. Strong organizational skills and attention to detail ensure accurate data entry and effective inventory management. Committed to fostering positive client experiences. Dependable and quick-learning team player with effective communication and organization skills.

Overview

15
15
years of professional experience

Work History

Receptionist

Matadors Grooming
04.2024 - 03.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and made appointments for the customers.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Collected payments, processed transactions and updated relevant records.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Made sure inventory was done.
  • Made weekly schedules for the employees
  • Opened and closed the salon
  • Made sure the stylist had there essentials on hand

School Cafeteria Worker

Edgewood ISD
08.2016 - 01.2020
  • Managed cash handling procedures accurately balancing register drawers daily.
  • Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
  • Served as a positive role model for students displaying appropriate behavior while working in a high-pressure environment.
  • Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.
  • Contributed to successful state health inspections by adhering to strict food safety guidelines and regulations.
  • Provided exceptional customer service through friendly interactions with students, addressing any concerns or questions they had about available menu items.
  • Organized bulk food storage areas to improve accessibility for faster meal prep times.
  • Ensured timely meal service by coordinating efforts with fellow cafeteria workers during high-traffic periods.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.

Housekeeping Manager

Sunshine Cleaning
01.2010 - 03.2016
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Managed staff of [Number] housekeepers.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness
  • Coordinated household cleaning service operations and managed client relations.
  • Managed laundry sorting, washing, drying, and ironing.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Education

GED -

Wyndem School District
Waco, TX
05-2021

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer and client relations
  • Appointment scheduling
  • Data inputting
  • Professional demeanor
  • Calendar management
  • Service-oriented mindset
  • Bookkeeping
  • Expense reporting
  • Phone etiquette
  • Positive and professional
  • Office supply inventory control
  • Multitasking and prioritization
  • Attention to detail
  • Billing and invoicing
  • Supply ordering

Timeline

Receptionist

Matadors Grooming
04.2024 - 03.2025

School Cafeteria Worker

Edgewood ISD
08.2016 - 01.2020

Housekeeping Manager

Sunshine Cleaning
01.2010 - 03.2016

GED -

Wyndem School District

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