Hi, I’m
Melanie Flowers
The Colony
Summary
Customer service professional with 9+ years of experience in sales and management. Proven ability to deliver high-quality service and resolve issues effectively. Strong communication and organizational skills. Track record of maintaining strong client relationships. Authorized to work in the US for any employer.
Overview
7
years of professional experience
Work History
David McDavid Honda-Frisco, TX
Service Advisor
06.2019 - Current
Job overview
- Excelled in delivering top-tier customer service and mechanical service advice to Honda vehicle owners.
- Functioned as main point of contact, offering knowledge on maintenance and repair needs.
- Created precise inspections of vehicle conditions along with transparent pricing details.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conveyed service recommendations clearly, allowing informed decisions among customers.
- Committed to enhancing Honda's image of reliability and customer satisfaction.
- Educated customers on proper vehicle maintenance, creating long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Planet Tan-Dallas, TX
Assistant Manager
09.2018 - 05.2019
Job overview
- Oversaw daily salon operations, enhancing efficiency and service quality.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain salon staffing.
- Provided expert guidance on tanning options and products to customers.
- Resolved customer inquiries and concerns quickly to improve overall satisfaction.
- Handled financial transactions accurately, ensuring accountability and transparency.
- Developed strong working relationships with staff, fostering a positive work environment.
The PilatesBarre-Highland Village, TX
Front Desk Receptionist
01.2018 - 09.2018
Job overview
- Scheduled classes for clients while answering phone inquiries promptly.
- Ensured adherence to safety protocols and cleanliness standards for client well-being.
- Greeted guests at front desk and engaged in conversations while managing check-in process.
- Performed opening and closing duties to maintain studio functionality.
- Kept reception area clean to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
Education
University of North TexasDenton, TX
Some college from Public Relations and Marketing
05.2021
Skills
- Customer service
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Excellent communication
- Complaint resolution
- Staff education and training
- Time management
Timeline
Service Advisor
David McDavid Honda-Frisco, TX
06.2019 - Current
Assistant Manager
Planet Tan-Dallas, TX
09.2018 - 05.2019
Front Desk Receptionist
The PilatesBarre-Highland Village, TX
01.2018 - 09.2018
University of North Texas
Some college from Public Relations and Marketing
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