Melanie Ford
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detailed Microsoft Expert contributes to environment productivity and supports teams and users with MS Office skills across complete MS Office suite of applications. Contributes in-depth understanding of functionality of Word, Excel, PowerPoint, and Access to team projects.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Large Animal Consultant
Self-employed
02.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Server
Hank & Lily's Creekside
04.2021 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Professional Dog Bather Tec Management
Three Tails Parlor & Pantry
09.2021 - 02.2023
- Promoted a calming environment during baths by utilizing gentle handling techniques, reducing stress levels for both dogs and pet owners.
- Contributed to a positive workplace culture by maintaining a professional attitude and demonstrating strong teamwork skills.
- Reduced wait times for appointments through effective time management skills and efficient use of resources.
- Handled difficult or aggressive dogs with patience and skill, ensuring their safety as well as that of staff members during the bathing process.
- working strongly with several different poa systems and scheduling systems
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards for the safety of both pets and staff members.
- Ensured accurate record-keeping for all dogs under care, including any medical or behavioral issues that may impact service delivery.
- Monitored inventory levels of supplies, submitting timely requests for reordering essential items necessary for daily operations.
- Contributed to increased revenue by upselling additional services such as nail trimming or ear cleaning during the dog bathing process.
- Supported front desk staff when needed, taking appointments and answering client inquiries regarding dog bathing procedures and pricing options.
Shady Creek Nursery
Fred Stumpf
03.2021 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Freeburg Community High
Freeburg, ILAssociate of Arts - Business Management Cyber Security
Three River College
Poplar Bluff, MOBachelor of Science - Business Management Cyber Security
Central Methodist University
Fayette, MO06-2026
Skills
- Analytical problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- MS office
- cloud
- Strategic planning
- Issue resolution
- Customer relationship management
- Public speaking
- Goal setting
- Client engagement
- Work Planning and Prioritization
- Business planning
Timeline
Large Animal Consultant
Self-employed
02.2023 - Current
Professional Dog Bather Tec Management
Three Tails Parlor & Pantry
09.2021 - 02.2023
Server
Hank & Lily's Creekside
04.2021 - 11.2024
Shady Creek Nursery
Fred Stumpf
03.2021 - 05.2022
High School Diploma -
Freeburg Community High
Associate of Arts - Business Management Cyber Security
Three River College
Bachelor of Science - Business Management Cyber Security
Central Methodist University
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