Melanie Foy
Huntington
Summary
Experienced server with over 11 years in the restaurant industry. I have spent this time cultivating an excellent work ethic and am very dedicated to this industry that I love. I am friendly, a team player, and always looking to see what I can do to help all facets of the building run smoothly and efficiently. I am confident in my ability to be an asset to any team and deliver nothing short of phenomenal service and pure dedication to my job.
Overview
14
14
years of professional experience
Work History
Server/Bartender/Certified Coach
Ruth's Chris Steakhouse
10.2018 - Current
- Cultivated warm relationships with regular customers and ensured the return of first time guests while giving excellent service and a night to remember
- Coached and certified numerous new hires, including but not limited to the entire staff at the new Melville & Lake Grove locations
- Worked with POS system to place orders, manage bills and time a guest's experience accurately
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Have won several social media contests for most 5 star reviews mentioning outstanding service and a perfect experience
Server/Bartender
Union Prime Steak & Sushi
11.2016 - 05.2018
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Delivered exceptional service to all patrons
Server
Seasons 52
09.2015 - 11.2016
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Learned and applied extensive wine knowledge with finesse and expertise
Hostess/Server/Certified Trainer
Outback Steakhouse
09.2010 - 08.2015
- As head hostess, took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Trained all new team members on the host stand
- After promotion to server at age 18, began to cultivate what would soon be my excellent work ethic and dedication to excelling in this industry
Education
Bachelor of Science - Biology
Farmingdale State College
Farmingdale06.2017
Skills
- Customer Service and Rapport
- High-Volume Dining
- Menu Memorization and Presentation
- Transactions and Cash Handling
- Specials Promotion and Upselling
- Special Requests and Substitutions
- Wine Pairings
- Food and Beverage Service
- Warm and Friendly
- Training new team members
Timeline
Server/Bartender/Certified Coach
Ruth's Chris Steakhouse
10.2018 - Current
Server/Bartender
Union Prime Steak & Sushi
11.2016 - 05.2018
Server
Seasons 52
09.2015 - 11.2016
Hostess/Server/Certified Trainer
Outback Steakhouse
09.2010 - 08.2015
Bachelor of Science - Biology
Farmingdale State College