Melanie Frank
Bolivia,NC
Summary
Persistent and resilient professional with charming personality to foster genuine and sincere relationships with customers or students. Dedicated to the environment and agricultural education in various forms.
Overview
24
24
years of professional experience
Work History
Sales Associate
The UPS Store
Leland, North Carolina
10.2022 - 03.2024
- Educated customers on shipping, packaging, and printing services to meet specific needs.
- Upsold additional items aligned with customer interests to increase sales.
- Trained new team members on cash register operations and stock management procedures.
- Built relationships with peers and upper management to foster team collaboration.
Merchandising Specialist
Plant Partners
Shallotte, North Carolina
03.2023 - 10.2023
- Developed attractive product displays to drive customer engagement.
- Collaborated with suppliers and retailers to execute effective merchandising plans.
- Facilitated team meetings to align on merchandising strategies and promotions.
- Coordinated planogram execution with store management for optimal product placement.
- Provided training on merchandising techniques to enhance team performance.
- Ensured compliance with corporate merchandising policies and safety regulations.
- Maintained seasonal displays to showcase current product lines and promotions.
- Scanned shelves for expired stock to ensure freshness and quality.
Secretary
First Baptist Church of Camdenton
Camdenton, Missouri
08.2020 - 02.2021
- Managed daily church office operations and maintained organized filing systems for efficient access.
- Coordinated client communications through calls, emails, and direct interactions.
- Assisted in event planning and execution, ensuring logistical details were effectively managed.
- Organized executive calendars by scheduling meetings, travel arrangements, and conference calls.
- Created Excel spreadsheets for accurate record-keeping and reporting purposes.
- Prepared memos, letters, reports, and presentations using Microsoft Office software.
- Designed promotional materials to enhance visual communication for church events.
- Maintained and updated church calendar to ensure timely activity notifications.
Owner/Operator
Bayflower Botanicals
Osage Beach, Missouri
11.2011 - 01.2021
- Developed and implemented marketing strategies to increase brand visibility and drive revenue.
- Established long-term customer relationships through exceptional service and prompt issue resolution.
- Conducted financial tracking and managed budgets for profitability analysis.
- Ensured compliance with local laws, regulations, policies, and procedures governing business operations.
- Created seasonal offerings and events to promote customer engagement and sales growth.
- Formed strategic partnerships with businesses to enhance market reach and expansion opportunities.
- Designed original products for inventory alongside custom orders and unique items.
Sales Associate
Charter Spectrum
Osage Beach, Missouri
01.2018 - 08.2019
- Maintained cleanliness and organization of store displays and work areas.
- Collaborated with team members to enhance customer service experiences.
- Educated customers on services and products tailored to their needs.
- Managed inventory levels to ensure stock availability and presentation quality.
- Resolved customer inquiries and issues with professionalism.
- Built relationships with peers and management to drive team success.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify market trends.
Assistant Service Manager
Hall Automotive
Chesapeake, Virginia
05.2004 - 10.2009
- Oversaw daily operations of service department, including scheduling and workflow management.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Resolved escalated customer complaints promptly, maintaining clear communication throughout resolution process.
- Analyzed data from prior repairs to proactively identify trends and common issues.
- Created written estimates and secured customer consent before proceeding with services.
- Developed processes to enhance efficiency and effectiveness of service offerings.
- Coordinated customer inquiries and resolved issues efficiently, facilitating strong relationships.
- Performed inspections of tools, vehicles, and facilities to uphold operational standards.
Assistant Service Manager
Flow Lexus
Kernersville, North Carolina
11.2003 - 10.2004
- Managed service department operations and staff scheduling to enhance efficiency.
- Coordinated customer service inquiries, resolving issues swiftly and effectively.
- Supported Service Manager in training new hires on established procedures.
- Facilitated effective communication between service technicians and customers.
- Resolved escalated complaints promptly while keeping customers informed.
- Collaborated with clients to provide tailored solutions for service needs.
- Maintained team productivity by establishing clear service benchmarks.
- Represented service department in executive meetings, delivering performance reports.
Assistant Service Manager
Discount Auto Center
Beaufort, South Carolina
10.1999 - 11.2003
- Managed service department operations and staff scheduling to enhance efficiency.
- Coordinated customer service inquiries, resolving issues promptly and effectively.
- Implemented inventory management practices, optimizing parts and supplies availability.
- Facilitated communication between service technicians and customers to improve satisfaction.
- Maintained accurate records of service transactions and customer interactions for reference.
- Collaborated with customers to identify solutions for service needs.
- Resolved escalated customer complaints efficiently while ensuring customers were informed.
- Dispatched towing service calls, supporting operational readiness and responsiveness.
Education
Bachelor of Science - Agricultural Education & Professional Services
North Carolina A&T State University
Greensboro, NC12-2025
Bachelor of Science - Horticulture Technology
Brunswick Community College
Bolivia, NC12-2023
Bachelor of Science - Turfgrass Management
Brunswick Community College
Bolivia, NC12-2023
Skills
- Agricultural education
- Horticulture technology
- Strong computer skills
- Turfgrass management
- Event planning
- Problem-solving skills
- Excellent communication skills
- Display setup
- Sales training, Sales, Upselling
- CRM software proficiency
- Strategic planning
- Task prioritization
- POS system operation
- Verbal/written communication
- Client account management
- Multi-tasking strength
- Business development
- Service oriented
- Positive and professional
- Reading comprehension skills
- Negotiation tactics
- Reliable and punctual
- Adapt to diverse groups
- Outgoing personality
- Project management
- Agricultural practices
- Employee supervision
- Office management
- Scheduling and calendar management
- Report preparation
- Conflict management
- Bookkeeping
- Operations and Facility management
- Office administration
- Staff training
- Senior leadership support
- Organizational skills
Affiliations
Volunteer- Youth Coordinator First Baptist Church of Camdenton 2018-2021
Timeline
Merchandising Specialist
Plant Partners
03.2023 - 10.2023
Sales Associate
The UPS Store
10.2022 - 03.2024
Secretary
First Baptist Church of Camdenton
08.2020 - 02.2021
Sales Associate
Charter Spectrum
01.2018 - 08.2019
Owner/Operator
Bayflower Botanicals
11.2011 - 01.2021
Assistant Service Manager
Hall Automotive
05.2004 - 10.2009
Assistant Service Manager
Flow Lexus
11.2003 - 10.2004
Assistant Service Manager
Discount Auto Center
10.1999 - 11.2003
Bachelor of Science - Agricultural Education & Professional Services
North Carolina A&T State University
Bachelor of Science - Horticulture Technology
Brunswick Community College
Bachelor of Science - Turfgrass Management
Brunswick Community College