Melanie Frye
Knoxville,TN
Summary
Extremely organized and self-motivated individual with more than 25 years of experience serving in administrative support and teaching roles seeking opportunity to help PSCC students, faculty and support staff meet their goals.
Overview
39
39
years of professional experience
Work History
Technical Clerk I
Pellissippi State Community College
11.2019 - Current
- Receive and process any admissions/records documents received
- Provide information regarding Admissions policies and procedures
- Assist Start Strong, Advising, Financial Aid, Records and other related areas via Microsoft Teams chat and messages
- Advise students of any outstanding documents still required for Admissions
- Assist proctoring of Accuplacer testing
- Process Admissions applications
Information Processing Specialist I
Pellissippi State Community College
06.2019 - 11.2019
- Work with students to understand requirements and provide exceptional customer service
- Schedule and confirm appointments for student testing and orientations
- Pleasantly greet all callers and asked how to be of assistance
- Search relevant directories to find contacts, business addresses, and information for students and employees
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' requests
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
Registrar, Machine Operator
Knox County Election Commission
09.2012 - 05.2019
- Greeted every guest with personable approach and provided knowledgeable service
- Guided voters through checkpoints to minimize wait time
- Verified voter identity and checked for registration prior to processing
- Issued ballot codes and maintain accurate machine balances
- Contributed to setup and breakdown of polling place
Parents Day Out Preschool Teacher/Assistant
Beaver Dam Baptist Church
09.2009 - 05.2019
- Developed and implemented academic curricula, programs and interactive activities to prepare students for entry into Knox County Schools Kindergarten program
- Informed staff and parents of curricula by preparing and submitting lesson plans and news letters
- Stimulated emotional, intellectual, social growth of students
- Performed student academic and behavioral assessments and discussed student progress with parents
- Maintained teacher resource/supply lists and child/snack monthly supply lists
- Opened and setup building for the beginning of each work day
Logistics Account Manager
Phillips Consumer Electronics
07.1999 - 01.2001
- Provided excellent customer service and logistics support to customers representing $200 million dollars in annual sales
- Compiled product forecasts for assigned customers and communicated these needs to Supply Management
- Coordinated all account requirements with sales, credit, marketing and distribution departments
- Expedited resolutions of shipping errors and delivery expectations of customers
- Appointed to SAP and Manugistics software implementation team
Logistics Account Administrator
Phillips Consumer Electronics
12.1994 - 07.1999
- Established and Maintained high levels of customer service by serving as a contact for large national accounts represented over $20 million in sales annually
- Communicated with the traffic department and freight carriers to ensure product arrived in accordance with customers' needs
- Performed daily order entry and maintenance functions for all assigned customers
- Processed return authorizations and credit re-bills for assigned customers
- Traced shipments and communicated results to customers as needed
Bartender
Red Lobster Hospitality LLC
06.1986 - 01.1995
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Managed accurate register and produced daily sales reports backing up inventory usage numbers
- Checked customers' identification to confirm legal drinking age
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Delivered orders in timely manner and corrected all issues to ensure guest satisfaction
- Took call ahead reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
Education
Bachelor of Arts - General Psychology
The University of Tennessee - Knoxville
Knoxville, TN1993
Skills
- Excellent planner and coordinator
- Excellent communication skills
- Personable and outgoing
- Critical thinker
- Attention to detail
- Customer and client relations
Timeline
Technical Clerk I
Pellissippi State Community College
11.2019 - Current
Information Processing Specialist I
Pellissippi State Community College
06.2019 - 11.2019
Registrar, Machine Operator
Knox County Election Commission
09.2012 - 05.2019
Parents Day Out Preschool Teacher/Assistant
Beaver Dam Baptist Church
09.2009 - 05.2019
Logistics Account Manager
Phillips Consumer Electronics
07.1999 - 01.2001
Logistics Account Administrator
Phillips Consumer Electronics
12.1994 - 07.1999
Bartender
Red Lobster Hospitality LLC
06.1986 - 01.1995
Bachelor of Arts - General Psychology
The University of Tennessee - Knoxville
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