Melanie Gadson

• Operated Xerox copy machines.
• Multi-tasked to keep all assigned projects running effectively and efficiently.
• Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
• Reviewed completed orders for quality and accuracy.

• Supervised ongoing daily production phases.
• Located and resolved problems with team production and performance to maintain consistent quality levels.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Kept accurate and detailed records of personnel progress and productivity.

12/2009 to Current Print Production Manager

Xerox Corporation － Overland Park, Kansas

• Act as a liaison between Production, Shipping, and Outside Suppliers being

the key contact on a daily basis for all production issues.

• Compare order specifications from Sales and Estimating to the job estimate

to determine if the order is as quoted or if re-pricing is necessary.

• Manage and coordinate all aspects of the order through creative, prepress,

production, fulfillment and shipping.

• Verify client's product at various stages; to ensure that the customer's

requirements have been met.

• Create, review and distribute production instructions, documents as

required and prioritize scheduling to ensure requirements are met.

• Attend and participate in production meetings to review job status and

changes that have occurred or are pendin

• Documented issues and escalated to executive teams.
• Scheduled staff to cover all necessary duties.
• Supervised crew of over 8 employees.
• Site Coordinator Xerox Corporation － Overland Park, KansasDemonstrates consultative behaviors to ensure friendly, polite, expert service isdelivered to all customers.Manages production flow to ensure all production orders are done right and on time.Takes customer orders, giving pricing information, performs consultative sellingto customers, and recommends Xerox products and services tracks and logs all production jobsTakes lead responsibility for digital imaging, scheduling and running black andwhite or color production on full service orders, including finishing services andlarge job management.Sets up complex orders and performs multiple tasks at the same time
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• Responsible for ensuring quality during and after production process.Ensures communication among shifts.Coordinates pick-up and delivery of customer orders.Provide leadership to team members on an assigned shift.Assists in the training of team members.Collates, sorts and organizes customer orders.Operates the Point of Sale terminal, handles financial transactions and makes change.Follows instructions of supervisors and assists other team members in performing account functions.Determining appropriate shipping methods, informing customers of company products, services, routes, and rates.Ensures quality customer service, as well as offering information about company products and services

• Worked varied hours, days, nights and weekends as business needs dictate.
• Managed customer relations and customer service through daily communication and interaction.
• Maximized customer interactions by promptly identifying needs and wants.
• Increased customer satisfaction significantly within department.

Responsible for the operational, on-site delivery of outsourcing/facilities

management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost

targets.

• Delivery of high customer satisfaction and service that meets requirements

that delights the customer

• Supporting the achievement of productivity improvements

• Contributing to service transformation and business growth and increasing

profitable service revenue