Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Melanie Gaeta

Katy,TX

Summary

I am a highly motivated, dynamic sales professional who excels in high-productivity environments. I complete tasks efficiently and surpass goals. I am skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios. I am responsible, dedicated, and have a strong work ethic, demonstrating my commitment to the job.

Overview

8
8
years of professional experience

Work History

Sales Team Leader

Tajams Marble & Granite
6429 W Sam Houston Pkwy N, Houston, TX 77041, TX
02.2020 - 08.2024
  • Coached sales team members on best practices for customer interactions.
  • Assisted with hiring new sales personnel as needed.
  • Maintained accurate records of all sales transactions.
  • Created incentives programs to motivate employees to reach their targets.
  • Collaborated with marketing department to develop promotional materials.
  • Monitored daily sales activities and provided feedback to team members.
  • Resolved customer complaints promptly and efficiently.
  • Managed inventory levels to ensure availability of products.
  • Analyzed sales data and generated reports for management review.
  • Developed and implemented strategies to increase sales performance.
  • Provided ongoing training and development opportunities for team members.
  • Developed strategies to improve customer experience.
  • Resolved escalated customer complaints in a timely manner while maintaining positive relationships.
  • Established standards of excellence in customer service, product knowledge, and communication skills.
  • Identified areas of improvement within the sales process.
  • Maintained sales floor with well-coordinated restocks and good inventory management skills.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Exceeded department expectations for productivity and accuracy levels.
  • Managed cash register operations using POS system and processed sales and returns.
  • Managed and retained existing client accounts.
  • Listened to customer needs to identify and recommend best products and services.
  • Operated register, handled cash and processed credit card transactions.
  • Greeted and assisted customers to foster positive experiences.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Researched competitors' products, prices, and sales techniques.
  • Negotiated deals and handled complaints or objections.
  • Described merchandise and explained use, operation and care.
  • Placed special orders or called other stores to find desired items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Created invoices using accounting software applications.
  • Processed invoices, credit memos, and other documents related to accounts receivable.
  • Reconciled bank statements on a regular basis to ensure accuracy of financial records.
  • Ensuring timely collection of outstanding balances from customers.
  • Managing the filing system for all Accounts Payable and Receivable documents such as invoices, purchase orders.
  • Investigating and resolving invoice discrepancies or inquiries with vendors or customers in a timely manner.
  • Researched current trends in digital marketing industry to stay up-to-date on best practices.
  • Developed creative ideas for content curation based on audience interests and preferences.
  • Created and maintained a social media strategy to increase brand awareness, engagement, and website traffic.
  • Created engaging multimedia content, including graphics, videos, and blog posts.

Sales Associate

AGM Tools
5074 Steadmont Dr, Houston, TX 77040, TX
09.2019 - 12.2019
  • Handled customer complaints in a professional manner.
  • Processed transactions using a point-of-sale system.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers and provided exceptional customer service.
  • Processed credit card transactions quickly and securely.
  • Demonstrated product features and benefits for customers' needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Conducted inventories on a regular basis to track stock levels.
  • Upsold additional items based on customer interests and needs.
  • Organized stockroom shelves according to size, color or style.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Developed trusting relationships with customers by making personal connections.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Bagged or packaged purchases and wrapped gifts.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Sales Helper

Expo Stone
1055 W Sam Houston Pkwy N, Houston, TX 77, TX
06.2016 - 07.2017
  • Greeted customers and provided assistance with product selection.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Provided excellent customer service to clients in person and over the phone.
  • Ensured compliance with company policies and procedures at all times.
  • Resolved customer complaints in a timely manner.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained knowledge of sales and promotions, return policies, and security practices.
  • Answered store and merchandise questions and led customers to wanted items.
  • Described merchandise and explained use, operation and care.
  • Recommended, selected and located merchandise based on customer desires.

Education

High School Diploma -

Cypress Ridge High School
Houston, TX
05-2019

Skills

  • Team Management
  • Sales Coaching
  • Call Center Operations
  • Sales closing
  • Sales Planning
  • Customer Retention
  • Account Management
  • Competitor Analysis
  • Performance Management
  • Financial Reporting
  • Account Monitoring
  • Customer Relations
  • Invoice Processing
  • Payment questions
  • Statement Review
  • Invoice and payment processing
  • SEO Optimization
  • Photo and Video Editing
  • Brand Promotion
  • Market Research
  • Content Creation
  • Facebook, Instagram, LinkedIn
  • Brand Awareness
  • Goal Planning
  • Excellent Multitasking
  • Critical Thinking
  • Staff Management
  • Sales team training
  • Goal Setting
  • Persuasive Negotiations
  • Rapport and relationship building

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Sales Team Leader

Tajams Marble & Granite
02.2020 - 08.2024

Sales Associate

AGM Tools
09.2019 - 12.2019

Sales Helper

Expo Stone
06.2016 - 07.2017

High School Diploma -

Cypress Ridge High School

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Melanie Gaeta