Melanie Gamiz
Saint Johns,FL
Summary
Experienced and effective Restaurant Manager with strong leadership and customer service skills. Demonstrates exceptional time management and task prioritization, enhancing guest satisfaction and operational efficiency. Adept at fostering a collaborative environment and driving team success.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Ruth's Chris Steak House
09.2023 - Current
- Deliver exceptional customer service, significantly improving guest satisfaction and loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Prioritize tasks to boost productivity and operational efficiency.
- Communicate effectively with team members and guests, fostering a collaborative environment.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reconciled cash and credit card transactions to maintain accurate records.
Key Manager
Ruth's Chris Steak House
02.2022 - 09.2023
- Supported front of house staff, resolving guest issues efficiently, enhancing customer satisfaction
- Completed required training sessions, ensuring up-to-date knowledge and skills
- Managed weekly food and beverage inventory counts, aiding in accurate stock levels
- Assisted managers with opening and closing duties, contributing to smooth daily operations
- Communicated proactively with management team, ensuring seamless restaurant operations
Off Premise Sales Coordinator
Ruth's Chris Steak House
05.2021 - 09.2023
- Executes off-premise sales by providing high-quality food, beverage, and service to customers
- Provides exceptional guest service for off-premise dining experiences
- Identifies and capitalizes on opportunities for off-premise dining, such as catering events and private wine dinners
- Implements promotions to drive sales growth during holiday periods.
Hostess
Ruth's Chris Steak House
10.2019 - 05.2022
- Greeted and seated guests, presenting menus and introducing servers, ensuring a welcoming experience.
- Processed transactions using POS system, handling cash and credit card payments efficiently.
- Addressed special guest requests, accommodating needs to enhance dining satisfaction.
- Managed reception area flow, communicating wait times to optimize guest experience.
- Demonstrated strong communication with guests and team members, ensuring smooth operations.
Education
Business Management -
University of North Florida
Jacksonville, FLSkills
- Microsoft Office
- Inventory control and record keeping
- Operations Management
- Organization and prioritization
- Customer Engagement
- Organizational ability
Timeline
Restaurant Manager
Ruth's Chris Steak House
09.2023 - Current
Key Manager
Ruth's Chris Steak House
02.2022 - 09.2023
Off Premise Sales Coordinator
Ruth's Chris Steak House
05.2021 - 09.2023
Hostess
Ruth's Chris Steak House
10.2019 - 05.2022
Business Management -
University of North Florida