Melanie Gandino
Eagle Springs,NC
Summary
Dynamic and results-driven professional with extensive experience, excelling in customer service and retail operations. Proven ability to enhance sales through effective merchandise displays and exceptional client engagement. Skilled in cash handling and POS systems, consistently achieving high customer satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Lead Sales Associate
Dollar General Store
12.2024 - 03.2025
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Developed and maintained knowledge of current sales and promotions.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Claims Representative
United Healthcare Group
05.2024 - 11.2024
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Developed in-depth understanding of insurance policies and procedures.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Reduced claim resolution times with thorough documentation and timely follow-up.
Assistant District Manager
Johnson Newspaper
02.2010 - 08.2022
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Developed and maintained knowledge of current sales and promotions.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Mental Health Support Worker
Claxton Hepburn Medical Center
08.2022 - 09.2024
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
Education
High School Diploma - General
Lisbon Central School
Lisbon, NY06.2005
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Goal oriented
- Cash handling accuracy
- POS system operation
- Flexible schedule
- Merchandise displays
- Visual displays and presentations
- POS systems
- Inventory and stocking
- Efficient sales transactions
Timeline
Lead Sales Associate
Dollar General Store
12.2024 - 03.2025
Claims Representative
United Healthcare Group
05.2024 - 11.2024
Mental Health Support Worker
Claxton Hepburn Medical Center
08.2022 - 09.2024
Assistant District Manager
Johnson Newspaper
02.2010 - 08.2022
High School Diploma - General
Lisbon Central School
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