Melanie Garris
Pilot Mountain,NC
Summary
I've been an Assistant Deli Manager, proficient at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction but I've also been a Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in providing companionship and direct assistance to cognitively impaired clients. I'm eager for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Overview
4
4
years of professional experience
Work History
Assistant Deli Manager
Foodlion Grocery Store
02.2022 - 03.2024
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
Clothes Sorter
Goodwill Store
10.2021 - 01.2022
- Exceeded performance goals consistently, demonstrating a strong commitment to the success of the clothes-sorting operation.
- Participated in regular training sessions to enhance knowledge of best practices within the textile industry, ultimately improving job performance as a Clothes Sorter.
- Supported store merchandising efforts by arranging sorted items strategically on sales floors according to style, color, and seasonality trends.
- Completed daily quotas consistently while maintaining a strong focus on quality control throughout the entire clothes-sorting process.
- Maintained a clean and safe work environment by adhering to company guidelines and ensuring proper disposal of damaged or unusable items.
- Communicated effectively with colleagues and supervisors to address any issues or discrepancies during the sorting process promptly.
- Facilitated smooth communication between departments by serving as a liaison between the sorting team and other areas of the company.
Health Care Aide
Home Again Assisted Living
09.2020 - 04.2021
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Reduced patient anxiety through effective communication and active listening skills.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Participated in ongoing training opportunities to stay current with best practices in health care aide services.
- Provided emotional support for patients and families during times of stress and uncertainty.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed challenging behaviors in dementia patients using evidence-based interventions.
- Enhanced patient comfort by providing compassionate and attentive care.
Deli Associate
Foodlion Grocery Store
01.2020 - 08.2020
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Listened carefully to customer instructions and prepared orders according to those preferences.
Education
High School Diploma -
South Stokes High School
Walnut Cove, NC01.2020
Skills
- Customer Service
- Communication abilities
- Customer Engagement
- Food Preparation
- Employee Supervision
- Sanitation Standards
- Nutritional knowledge
- Health and Safety Regulations
- Product Rotation
- Supply Ordering
- Problem-Solving
- Quality Control
Timeline
Assistant Deli Manager
Foodlion Grocery Store
02.2022 - 03.2024
Clothes Sorter
Goodwill Store
10.2021 - 01.2022
Health Care Aide
Home Again Assisted Living
09.2020 - 04.2021
Deli Associate
Foodlion Grocery Store
01.2020 - 08.2020
High School Diploma -
South Stokes High School