Melanie Gemelli

- Provided immediate, tailored support via text, assessing and responding to diverse client needs with strategic interventions to prevent crisis escalation.

- Employed active listening and collaborative problem-solving techniques daily to engage with clients and effectively address their concerns.

- Assessed risks to clients and others by collecting data and conducting thorough evaluations.

- Utilized assessment tools to evaluate risk, develop safety plans, and implement appropriate interventions as specified by established protocols.

- Adhered strictly to confidentiality requirements while effectively managing sensitive client information and crises.

- Delivered extensive case management services, including designing treatment plans and referring clients and their families to appropriate resources.

- Assumed clerical and administrative responsibilities to optimize workflow procedures, ensuring efficient office operations.

- Served as the primary point of contact for all queries, requests, or issues, enhancing communication and service delivery.

- Managed the daily, weekly, and monthly agendas, coordinated meetings, and appointments, significantly improving organizational efficiency.

- Prepared, disseminated, and managed documents and forms, including maintaining a comprehensive filing system.

- Assessed, organized, and filed complex legal documents for high-conflict divorce cases involving psychological evaluations, demonstrating high levels of confidentiality and attention to detail.

-Developed organizational procedures to improve efficiency in daily operations.

-Maintained filing systems for confidential documents and records.

- Prepared and distributed meals to the homeless, adhering to health standards and optimizing resource use for maximum community impact.

- Managed volunteer scheduling and task allocation, ensuring effective teamwork and service delivery during community meal events.

- Trained new volunteers in food safety, customer service, and logistical support, enhancing team capability and service quality.

- Coordinated food supply logistics, including inventory management and resource organization, to effectively meet community needs.

- Enhanced public engagement through active participation in community outreach programs supporting food security initiatives.

- Established data management protocols to monitor contributions and distributions, promoting efficiency and accountability.

- Assisted in directing logistical operations to streamline food collection and distribution processes.

- Crafted and executed public relations strategies to boost community involvement and increase donations.

- Prepared meticulous records of all operations to maintain transparency and accountability in community assistance efforts.

- Managed and supervised children aged 3-10, ensuring their safety and fostering a nurturing and educational environment.

- Administered academic assistance and organized developmental activities that focused on child safety and well-being.

- Enhanced literacy and cognitive development through storytelling sessions, contributing to improved language skills.

- Oversaw daily care and educational activities in an after-school setting, promoting emotional and intellectual growth.

- Implemented behavioral management plans to create a positive environment, effectively reducing incidents and improving group dynamics.

- Designed and led educational initiatives that significantly improved children's literacy rates and social skills, earning commendation from program supervisors.