Melanie Gerringer
Reidsville,NC
Summary
Dynamic and results-driven professional with a positive attitude and proven team leadership skills, honed at Jersey Mike's Subs. Expert in cash handling and problem-solving, I an committed to maintaining high standards in fast-paced environments. Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Overview
12
12
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
01.2024 - Current
- Supervised team members to ensure efficient food preparation and customer service.
- Trained new employees on operational procedures and safety protocols.
- Managed inventory levels, reducing waste through effective stock rotation techniques.
- Implemented quality control measures to maintain product consistency and freshness.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Assisted in maintaining cleanliness and organization of work areas for compliance with health standards.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Retail Banker
Woodforest Bank
03.2019 - 07.2021
- Facilitated customer transactions, ensuring accuracy and efficiency in service delivery.
- Educated clients on banking products, enhancing their understanding and engagement with services offered.
- Collaborated with team members to streamline branch operations, improving overall workflow effectiveness.
- Assisted in developing marketing strategies for promoting banking products, increasing visibility within the community.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
Lead Stocker
Food Lion
10.2015 - 12.2018
- Supervised stock replenishment to ensure optimal inventory levels and product availability.
- Trained and mentored new team members on stocking procedures and safety protocols.
- Conducted regular audits of stock shelves to uphold quality standards and organization.
- Implemented loss prevention measures, reducing instances of theft or damage to merchandise while in the stockroom or on the sales floor.
Assistant Manager
Dominos's Pizza
01.2015 - 04.2017
- Supervised daily operations, ensuring adherence to company standards and protocols.
- Trained and mentored staff in customer service techniques and operational procedures.
- Developed schedules to ensure adequate staffing during peak hours for efficient service delivery.
- Enhanced team performance through regular feedback and performance evaluations.
- Implemented inventory management systems to optimize stock levels and minimize waste.
Customer Service Representative
Papa John's Pizza
10.2013 - 01.2015
- Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Trained and mentored new team members on company policies and customer service techniques.
- Utilized POS systems to accurately process transactions and manage inventory levels.
- Collaborated with kitchen staff to ensure timely delivery of orders and uphold quality standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Early Childhood Education
Patrick Henry Community College
Martinsville, VA01-2018
High School Diploma -
Rockingham Community College
Wentworth, NC06-2017
Skills
- Positive attitude
- Cash handling
- Team leadership and motivation
- Problem-solving
- Strong verbal and written communication
- Safety processes and procedures
Accomplishments
- Supervised team of 15 staff members.
- Volunteer Troop Leader with Cubscout pack 320.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Shift Leader
Jersey Mike's Subs
01.2024 - Current
Retail Banker
Woodforest Bank
03.2019 - 07.2021
Lead Stocker
Food Lion
10.2015 - 12.2018
Assistant Manager
Dominos's Pizza
01.2015 - 04.2017
Customer Service Representative
Papa John's Pizza
10.2013 - 01.2015
No Degree - Early Childhood Education
Patrick Henry Community College
High School Diploma -
Rockingham Community College
Pack Leader with Troop 4320
Being a pack leader embodies unwavering enthusiasm and a commitment to mentorship. I love working with the children of our troop to help them achieve their goals and grow into responsible and trustworthy individuals,