Melanie Gibson
Newcomerstown,US
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Open and clear worker with disciplined execution and methodical nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Assistant
Central Ohio Technical College
07.2023 - Current
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Maintained clean and organized office areas to present pleasant and inviting atmosphere to visitors.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Created and formatted documents to keep projects professional and well-presented to communicate intended message clearly.
- Copied, organized and distributed paperwork.
Key Holder
Dollar General
01.2023 - 07.2023
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Sales Associate
Bath & Body Works
11.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Front Counter
Chilly Willy's
05.2021 - 08.2021
- Kept inventory stocked and rotated on a regular basis
- Maintained high standards of customer service during high volume, fast-paced operations
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation
- Provided excellent customer satisfaction by performing high-quality serving, cleaning, and stocking.
Cashier
Tony Mart
10.2019 - 05.2021
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
- Helped customers by answering their questions and completing their requests
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Efficiently and accurately processed a large number of transactions
- Was in charge of arranging and stocking merchandise
- Learned how to deal with checks and credit cards
- Provided attentive and skilled assistance to all customer needs
- Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors
- Wrapped and bagged items for customers to protect them from damage and make them easier to transport
- Increased sales and customer satisfaction by keeping checkout areas clean and organized.
Education
High School Diploma -
Newcomerstown High School
Newcomerstown, OH05.2022
Associate of Applied Science - Health Sciences
Stark State College
North Canton, OH05.2022
Seeking Bachelors Degree - Chemistry
Marietta College
Marietta, OH2026
Associate - Nursing
Central Ohio Technical College
Newark, OH05.2025
Skills
- Excellent verbal communication
- Money management
- Customer service
- Sales
- Adaptability
- Creative problem solving
- Time management skills
- Multi-Task Management
- Sales skills
- Problem-solving skills
Certification
- CNA - Certified Nurse Assistant
Timeline
Student Assistant
Central Ohio Technical College
07.2023 - Current
Key Holder
Dollar General
01.2023 - 07.2023
Sales Associate
Bath & Body Works
11.2021 - 08.2022
Front Counter
Chilly Willy's
05.2021 - 08.2021
Cashier
Tony Mart
10.2019 - 05.2021
High School Diploma -
Newcomerstown High School
Associate of Applied Science - Health Sciences
Stark State College
Seeking Bachelors Degree - Chemistry
Marietta College
Associate - Nursing
Central Ohio Technical College
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