Melanie Gibson
Ontario,CA
Summary
Dynamic professional with exceptional communication and interpersonal skills, adept at engaging with a diverse range of individuals. Highly organized and detail-oriented, skilled in managing multiple priorities in fast-paced environments while maintaining composure under pressure. Proven expertise in customer relationship management, consistently ensuring high levels of customer satisfaction and retention through persuasive communication techniques that drive sales and foster loyalty. Strong team player with a successful track record of effective collaboration with colleagues to achieve sales objectives and cultivate a positive work environment.
Overview
28
28
years of professional experience
Work History
Sales Associate- Appliance Specialist- Appliance Buyer
Home 101/Harlow's Kitchen Concepts
01.2023 - Current
- Responsible for meeting individual sales goals, growing retail clientele base, create relationships with customers, designers, contractors and vendors, respond to and maintain on-line inquiries, process on-line orders, maintain a clean, Responsible for ordering and maintaining inventory, placing special orders, reviewing purchase orders for inaccuracies, maintaining relationships with vendors, knowing most profitable times to purchase, maintaining a well-merchandised sales floor
Store Manager
Cagle's Appliance Center, Ontario
01.2020 - 01.2023
- Responsible for maintaining all responsibilities of a Sales Associate, maintaining all responsibilities of Appliance Buyer
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
Sales Associate- Appliance Specialist- Appliance Buyer
Cagle's Appliance Center, Ontario
01.2017 - 01.2023
- Responsible for meeting individual sales goals, growing retail clientele base, create relationships with customers, designers, contractors and vendors, maintain website, maintain a clean, Responsible for ordering and maintaining inventory, placing special orders, reviewing purchase orders for inaccuracies, maintaining relationships with vendors, knowing most profitable times to purchase, maintaining a well-merchandised sales floor
Appliance Buyer
Midway Home Solutions, Victorville
01.2016 - 01.2017
- Responsible for ordering and maintaining inventory, placing special orders, reviewing purchase orders for inaccuracies, maintaining relationships with vendors, knowing most profitable times to purchase, maintaining a well-merchandised sales floor, putting together profitable ads
Sales Associate- Appliance Specialist
Midway Home Solutions, Victorville
01.2014 - 01.2017
- Responsible for meeting individual sales goals, growing retail clientele base, create relationships with customers, designers, contractors and vendors, maintain website, respond to and maintain on-line inquiries, process on-line orders, maintain a clean, in-stock, orderly and well-merchandised sales floor
Consultative Sales Associate- Appliance Specialist
Sears, Rancho Cucamonga
01.2013 - 01.2014
- Responsible for enhancing the experience of members and driving profitable sales of Home Appliance area by providing proactive consultative sales assistance and support to the member, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor
Sales Associate- Appliance Specialist
Pacific Sales, Various Locations
01.2004 - 01.2013
- Responsible for meeting individual sales goals, growing retail clientele base, and increasing expertise in industry product, design, and services, create relationships with customers, designers, contractors and vendors in order to evaluate needs, prepare proposals and present sales proposals
Manager
Pacific Sales, Corona, California
01.2008 - 01.2009
- Responsible for meeting store sales goals, coaching individual employees to increase sales volume, training individual employees on product knowledge and internal system, in charge of interviewing and hiring new employees, maintaining customer satisfaction
Front Counter Lead
Pacific Sales, Irvine, California
01.1998 - 01.2004
- Responsible for processing orders, processing credit applications, balancing daily transactions and deposits, releasing merchandise, training employees on the internal system, scheduling deliveries and making changes to orders, ordering store supplies
Education
No Degree - Child Development
Chaffey College
Rancho Cucamonga, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
Timeline
Sales Associate- Appliance Specialist- Appliance Buyer
Home 101/Harlow's Kitchen Concepts
01.2023 - Current
Store Manager
Cagle's Appliance Center, Ontario
01.2020 - 01.2023
Sales Associate- Appliance Specialist- Appliance Buyer
Cagle's Appliance Center, Ontario
01.2017 - 01.2023
Appliance Buyer
Midway Home Solutions, Victorville
01.2016 - 01.2017
Sales Associate- Appliance Specialist
Midway Home Solutions, Victorville
01.2014 - 01.2017
Consultative Sales Associate- Appliance Specialist
Sears, Rancho Cucamonga
01.2013 - 01.2014
Manager
Pacific Sales, Corona, California
01.2008 - 01.2009
Sales Associate- Appliance Specialist
Pacific Sales, Various Locations
01.2004 - 01.2013
Front Counter Lead
Pacific Sales, Irvine, California
01.1998 - 01.2004
No Degree - Child Development
Chaffey College
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