Melanie Glover
Galion,OH
Summary
Demonstrated success in gray, white and black box testing. Write and understand test cases, create test plans and identifying use cases. Comprehensive understanding of full software development lifecycle. Quality professional with background directing co-located and off-site QA teams dedicated to completing module and regression tests on [Type] programs. Experienced in operating under Agile and Lean guidelines to work collaboratively. Expert [Software] and [Software] user. Detail-oriented [Job Title] brings proven experience in defect identification, documentation, and reporting. Not shy about raising concerns or advocating for customers' needs. Expert in writing test cases and scripts. Thorough quality assurance professional highly skilled in manual and automated application testing. Partners successfully with project management and development team members to put out high-quality software for customers. Decisive in identifying problems at any stage of production.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Quality Assurance Engineer
Nationwide Insurance Company
Columbus, OH
04.2001 - Current
- Assisted in developing strategies for improving overall product quality across multiple departments.
- Communicated effectively with customers and contractors to facilitate business operations.
- Met project scope and delivery dates by planning optimal testing schedules.
- Performed root cause analysis on identified defects in order to determine corrective action plans.
- Monitored and facilitated bug resolutions to optimize software.
- Participated in code reviews with developers in order to identify potential bugs early in the development cycle.
- Completed unit and regression tests on software and individual modules.
- Monitored defect resolution activities to ensure that issues are addressed promptly and effectively.
- Performed manual and automated testing on software applications to ensure functionality and reliability.
- Implemented new processes and procedures for conducting effective tests on software applications before deployment into production environment.
- Identified, documented, and tracked bugs throughout the development process using bug tracking systems such as JIRA or Bugzilla.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Collaborated with developers and other stakeholders to resolve complex technical issues related to software products.
- Conducted reviews of design documentation to verify compliance with quality assurance standards.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Tracked software bugs and detailed information regarding findings and resolution techniques in documentation.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Education
BBA - Business Administration
Mt Vernon Nazarene University
Mt Vernon OH05-2014
Muskingum University
New Concord, OHSkills
- Automated Testing
- Software Testing Expertise
- System Administration
- Quality Processes
- Quality Assurance Analysis
- Usability Testing
- QA Reporting
- Testing Efficiency
- Software Development Lifecycle
- Data Validation
- Cross-Functional Team Collaboration
- Test Plan Development
Certification
- Aligning Solutions to Business Strategy - Muskingum University - 2014
Affiliations
- Horseback Riding
- Walking
- Crochet
- Sewing
Accomplishments
- Worked on the Class Plan M team (personal lines)
- E-File (commercial lines)
- Claims ETL team - we have had a couple of recognitions for our work
ETL Team
- As a member of this team I have done extensive testing on various applications and interfaces.
- Currently working on Deductible Billing Project, testing both NWAG and HV.
Timeline
Quality Assurance Engineer
Nationwide Insurance Company
04.2001 - Current
BBA - Business Administration
Mt Vernon Nazarene University
Muskingum University