Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
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Melanie Gomez

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
11
years of professional experience

Work History

Reservations Travel Professional

American Airlines
06.2023 - Current
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Community Office Manager

Allegro55+ Luxury Active Adult Apartments
07.2019 - 12.2022
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Oversaw a 10 person team with effective morale-building strategies, cutting-edge training, and motivational coaching on established practices, standards, and requirements
  • Kept track of lease and renewal rates so that I could advocate for appropriate changes
  • Contacted the appropriate individuals to perform repairs and maintenance to obtain immediate resolutions


Front Desk Associate

CareMax Miami - Quail Roost & Specialty Center
07.2017 - 07.2019
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Performed basic daily bookkeeping tasks.
  • Maintained cleanliness and organization of front desk area.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Passenger Service Agent

United Airlines
06.2014 - 07.2017
  • Announced flight status updates and information about gate changes over PA system.
  • Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Tagged baggage and routed to appropriate location for loading and screening.

Education

Early Childhood Care And Education -

Miami Dade College
Miami, FL
11-2024

Skills

  • Property management
  • Business Development
  • Payment management
  • Client service and support
  • Staff management
  • Customer service
  • Relationship development
  • Problem resolution
  • Budgets
  • Travel sales

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Software

Yardi

Blue Moon Leases

Amazon Connect

Aacorn

Sabre

Sherpa

Timeline

Reservations Travel Professional

American Airlines
06.2023 - Current

Community Office Manager

Allegro55+ Luxury Active Adult Apartments
07.2019 - 12.2022

Front Desk Associate

CareMax Miami - Quail Roost & Specialty Center
07.2017 - 07.2019

Passenger Service Agent

United Airlines
06.2014 - 07.2017

Early Childhood Care And Education -

Miami Dade College

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Melanie Gomez