Melanie Gomez
San Antonio
Summary
Enthusiastic and dependable customer service professional with 6+ years of experience in high-volume hospitality and event coordination. Proven ability to engage clients, handle detailed logistics, and communicate clearly and persuasively. Bilingual in English and Spanish. Eager to bring in strong organizational and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Server, Bartender, Event Ambassador
Topgolf
06.2020 - Current
- Built rapport with guests to ensure a personalized and enjoyable experience.
- Delivered high-level customer service in a dynamic, high-volume environment.
- Served as Event Ambassador for corporate and private functions, ensuring seamless execution and client satisfaction.
- Managed multiple priorities with professionalism and attention to detail in a fast-paced environment.
- Effectively upsold menu items and promoted event packages, demonstrating sales and persuasion skills.
Server
Pluckers Wing Bar
07.2019 - 06.2020
- Delivered excellent service and handled a large volume of customers, often multitasking under pressure.
- Maintained a positive, solution-focused approach to customer questions and complaints.
Server
Cheddar’s Scratch Kitchen
06.2018 - 12.2019
- Prioritized guest satisfaction through proactive communication and efficient service.
- Collaborated closely with team members to ensure smooth operations.
Valet
The Parking Spot
06.2017 - 03.2018
- Managed check-in and security of customer vehicles, reinforcing attention to responsibility and professionalism.
- Provided timely shuttle service, delivering a courteous and seamless customer experience.
Education
Computer Engineering
University of Texas At San Antonio
01.2020
High School Diploma - undefined
Del Valle High School
Del Valle, TX01.2017
Skills
- Customer Relationship Building
- Time Management & Organization
- Event & Schedule Coordination
- Attention to Detail
- Team Collaboration
- Bilingual: English & Spanish
Timeline
Server, Bartender, Event Ambassador
Topgolf
06.2020 - Current
Server
Pluckers Wing Bar
07.2019 - 06.2020
Server
Cheddar’s Scratch Kitchen
06.2018 - 12.2019
Valet
The Parking Spot
06.2017 - 03.2018
High School Diploma - undefined
Del Valle High School
Computer Engineering
University of Texas At San Antonio
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