MELANIE GOMEZ RIVERA
San Diego,CA
Summary
United States Navy Veteran with over 5 years of experience providing compassionate care to military personnel and their families. Thrives in high-pressure environments and demonstrates flexibility in adapting to changing circumstances. Experienced Hostess consistently enhancing customer experiences in the food service industry. Courteous and friendly when directing customers to their tables, giving directions, and taking reservations. Continuously seeks innovative ways to exceed customers' expectations and is committed to delivering excellent customer service. Strong foundation in critical thinking and problem-solving. Recognized for exceptional communication skills and ability to work collaboratively as part of a team, adept at fostering positive relationships.
Overview
6
6
years of professional experience
Work History
Hospital Corpsman
United States Navy
01.2019 - 07.2024
- Provided emergency medical care and maintained detailed records of patient's medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
- Coordinated inventory management efforts for medical supplies, minimizing waste while ensuring adequate stock levels for seamless operations.
- Demonstrated strong leadership skills and ability to effectively delegate tasks in high-pressure medical situations.
- Contributed to medical evacuations and transport of patients to other medical facilities.
- Maintained operational organization by ensuring equipment functionality, and inventory levels.
- Ensured adherence to regulatory standards by overseeing qualifications and certifications for 54 nurses and corpsmen.
- Exhibited a strong focus on detail when performing tasks such as documentation, medication administration, and patient care responsibilities. Ensured accuracy and adhered strictly to protocols in order to prevent errors and promote optimal patient safety.
Food Service Assistant
Unites States Navy
07.2023 - 02.2024
- Assisted with the safe on-load of $1.8M in provisions, ensuring the timely start of food service operations.
- Contributed to the preparation and service of over 400,000 meals, supporting crew morale through various events.
- Supported four PP24 Opening Ceremonies, strengthening diplomatic ties with host nation dignitaries.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Increased crew satisfaction by delivering friendly and efficient service during meal times.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.
Hostess
Marky's Caviar Lounge
10.2018 - 06.2019
- Addressed customer queries concerning hours of operation, seating availability, and menu specifics.
- Demonstrated excellent hospitality skills by offering warm greetings to customers upon arrival and maintaining a friendly presence throughout their dining experience.
- Took phone reservations and to-go orders, enhanced guest experience by efficiently managing reservations and seating arrangements
- Sustained an inviting ambiance by regularly organizing, stocking, and cleaning the establishment's front lobby.
- Promoted a culture of teamwork by consistently supporting coworkers during high workload situations.
Bakery Clerk
Le Macaron
06.2018 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Licensed Vocational Nurse
08.2024
Nursing -
San Diego City College
01.2026
Nurse Assistant
01.2022
Registered Medical Assistant
01.2022
Skills
- Attention to Detail
- Emergency medical response
- Problem Solving
- Multitasking Abilities
- Team Collaboration
- Adaptability and Flexibility
- Effective Communication
- Interpersonal Skills
- Customer service expertise
Languages
Spanish
Native or Bilingual
Timeline
Food Service Assistant
Unites States Navy
07.2023 - 02.2024
Hospital Corpsman
United States Navy
01.2019 - 07.2024
Hostess
Marky's Caviar Lounge
10.2018 - 06.2019
Bakery Clerk
Le Macaron
06.2018 - 06.2019
Licensed Vocational Nurse
Nursing -
San Diego City College
Nurse Assistant
Registered Medical Assistant
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