Melanie Gonzalez
New York,NY
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
4
4
years of professional experience
Work History
Cashier
Pure Green
07.2023 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
Waitress
Terravita
06.2022 - 09.2023
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Informed customers about daily and seasonal specials.
- Promptly responded to inquiries and requests from prospective customers.
- Handled customer inquiries and suggestions courteously and professionally.
Barista
Salento Cafe
04.2021 - 06.2022
- Used POS system to accurately enter orders and process payments.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Implemented creative seasonal promotions to attract new clientele and boost sales performance during slow periods.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
Cashier
Noches De Colombia
04.2020 - 04.2021
- Performed cash, card and check transactions to complete customer purchases.
- Answered questions about store policies and addressed customer concerns.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Skills
- Spanish Fluency
- Issue and Complaint Resolution
- Empathy Display
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier
Pure Green
07.2023 - Current
Waitress
Terravita
06.2022 - 09.2023
Barista
Salento Cafe
04.2021 - 06.2022
Cashier
Noches De Colombia
04.2020 - 04.2021