Melanie Gonzalez
Laguna Niguel,CA
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Home Depot
04.2021 - Current
- Assisted customers with product inquiries and order status updates, enhancing overall satisfaction.
- Resolved customer complaints through effective communication and problem-solving techniques, improving service quality.
- Collaborated with team members to maintain organized merchandise displays, promoting efficient shopping environments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Restaurant Hostess
Olive Garden
09.2018 - 01.2020
- Managed guest reservations and seating arrangements to optimize restaurant flow.
- Greeted and welcomed guests, ensuring a positive first impression of the dining experience.
- Coordinated with servers and kitchen staff to maintain efficient service during peak hours.
- Trained new hostesses on best practices for guest interactions and operational procedures.
- Monitored waiting times and communicated effectively with guests regarding their status.
- Maintained cleanliness and organization of front-of-house areas to create inviting atmosphere.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
No Degree - Speech Pathology
Saddleback College
Mission Viejo, CA05-2026
Highschool Diploma -
Huntington Beach Highschool
Huntington Beach, CA05-2019
Skills
- I am a bilingual and speak fluent spanish
- Tech savvy and can use computer programs such as Microsoft Office (Word, Excel, PowerPoint) and Google Workspace
- Skilled in resolving customer concerns with patience and professionalism
- Provide friendly and efficient customer service in fast-paced environments
- Manage multiple tasks effectively while meeting deadlines
- Maintain high standards in completing tasks with careful attention to details
- Work collaboratively with team members to achieve goals
- Ensuring accuracy in data entry and record keeping
Timeline
Customer Service Representative
Home Depot
04.2021 - Current
Restaurant Hostess
Olive Garden
09.2018 - 01.2020
No Degree - Speech Pathology
Saddleback College
Highschool Diploma -
Huntington Beach Highschool
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