Melanie Grant
Springdale,MD
Summary
Dynamic and motivated finance professional with a 15 year track record within banking along with 7 years experience of management. A record of generating and building relationships, managing projects to completion, designing financial strategies, and coaching individuals to success. Skilled in building teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. Self-motivated and finds happiness in results and resolutions. My goal is always to work hard but enjoy life and my work along the way.
Overview
9
9
years of professional experience
Work History
Director of Sales
West End Washington, DC a Tapestry Collection by Hilton
2021.05 - 2023.11
- Operated as Assistant General Manager and Front Desk Supervisor while maintaining duties as Duties as Director of Sales and operating as Sales Manager.
- Created monthly scheduled to ensure staffing coverage for daily operations for Front Desk staff, operates Front Desk duties when needed.
- Oversees and managed Housekeeping, Front Desk and Sales, providing guidance, coaching and support, while ensuring maximum revenue, promotional coverage and marketing opportunities are achieved
- Works closely with management and hotel owners, to develop strategies to maximise REVPAR, grow market share, and ensure understanding of sales strategy and effective implementation of this strategy for the segment
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office coverage
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment
- Creating a focus on attracting new business by increasing sales volume and expanded product line to new retailers, government and natural food chains.
- Forecasted sales and established processes to achieve sales objectives and related metrics. While attending and contributing to the monthly sales strategy meeting
- Managed revenue models, process flows, operations support and customer engagement strategies.
Assistant Branch Manager
NRL Federal Credit Union
2014.11 - 2021.01
- Assists in developing and managing branch operations that increases sales, profitability, marketing and member and employee satisfaction by directing, coordinating and monitoring sales, branch operations and personnel development
- Trained and developed new team members in alignment with branch service standards and objectives.
- Directs, supervises, train and coordinates the work of the Member Service Consultants of a full service branch whose focus is loan and membership growth, staff development, service and sales management
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Underwrites loan applications requiring a higher level of authority and makes decision recommendations on applications requiring a higher level of lending authority for approval
- Demonstrated proactive sales strategies to attract, expand, and retain customer relationships and achieve sales objectives
- Establish and maintain effective member relations; promote credit union products and services by identifying member needs and cross-selling benefits
- Served as vault custodian for the Credit Union, which includes ordering cash from the Federal Reserve, verifying cash received, filling teller cash orders, maintaining full vault security, balancing vault cash daily, and balance and maintain ATM's
- Met sales targets.
Education
College Experience in Business Management - Business Administration
Bowie State University
Bowie, MDDiploma -
Charles Herbert Flowers High School
Springdale, MD05.2006
Skills
- Detailed Oriented
- Sales Team Training and Leadership
- Project management
- Problem Solving
- Organization
- Interpersonal and written communication
- Self Motivated
- Takes Initiative
Timeline
Director of Sales
West End Washington, DC a Tapestry Collection by Hilton
2021.05 - 2023.11
Assistant Branch Manager
NRL Federal Credit Union
2014.11 - 2021.01
College Experience in Business Management - Business Administration
Bowie State University
Diploma -
Charles Herbert Flowers High School
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