MELANIE GRAY
Destin,USA
Summary
Over 6 years of experience in customer service, program management, and marketing. Demonstrated success in contract administration and supplier relationship management. Exceptional organizational skills and attention to detail enhance team communication and digital workflows. Focused on driving business performance through resourcefulness and a results-oriented approach.
Overview
6
6
years of professional experience
Work History
Publisher's Assistant & Editor
DESTIN CITY LIFESTYLE MAGAZINE
Destin, FL
03.2024 - 07.2025
- Developed content strategies to elevate publication quality and enhance audience engagement.
- Analyzed feedback and metrics to steer editorial and marketing initiatives effectively.
- Managed deadlines across editorial and advertising spheres, ensuring timely magazine production.
- Coordinated cross-departmental efforts to improve communication and workflow.
- Monitored industry trends for innovative editorial enhancement ideas.
- Established partnerships with local businesses for mutually beneficial advertising opportunities.
- Edited submissions for clarity, grammar, and brand voice consistency.
- Oversaw distribution through print, email, and social media channels.
- Managed daily office operations and maintained organized filing systems.
- Assisted in scheduling appointments and coordinating meetings for team members.
- Responded to customer inquiries via phone and email with professionalism.
- Collaborated with team members to streamline administrative procedures and enhance workflow.
- Processed payment and notified clients when outstanding payments occurred.
Customer Relationship Manager
GATEWAY PAYMENT TECHNOLOGIES
Destin, FL
03.2024 - 07.2025
- Streamlined customer onboarding processes, enhancing first impressions and long-term satisfaction.
- Identified customer needs promptly to ensure efficient service delivery.
- Provided exceptional service during face-to-face interactions and phone conversations.
- Managed customer inquiries through email channels to maintain effective communication.
- Addressed questions during onboarding activities to expedite the process.
- Cultivated strong client relationships, significantly boosting customer satisfaction levels.
Purchasing Specialists
RENOVATION FLOORING
Miramar Beach, FL
03.2023 - 02.2024
- Created and facilitated purchase orders supporting internal and external sales force.
- Maintained relationships with suppliers and ensured orders were processed correctly.
- Analyzed each order confirmation received to ensure it corresponded with each specific order.
- Uploaded purchase orders, order confirmations, and tracking information into the company's digital platform.
- Responsible for establishing transparent communication with the salesteam when there were discrepancies regarding products ordered.
- Managed and ordered all of the office supplies and inventory.
- Facilitated and arranged the transfer of funds from clients and builders.
- Responsible for digital and in-person bank deposits.
Administrative Assistant
BEACHWORX
Destin, FL
05.2019 - 01.2023
- Inventoried and ordered supplies for office.
- Managed digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Walked and maintained the property.
- Assisted members with any requests or troubleshooting.
- Coordinated appointments, meetings and conferences.
- Collected mail, filed, and notified members - mailed to member if necessary.
- Assisted members and building tenants with any issues or requests they may have.
- Added project updates to online platform to keep others updated on outstanding items on projects.
- Scheduled appointments, meetings and events for management staff.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Created marketing materials for promotion and giveaways using design software.
- Advertised marketing material via Facebook posts and groups.
- Answered emails to provide information, resulting in effective business correspondence.
- Responded to customer issues to provide immediate resolution and improve retention.
- Reached out to individuals regarding outstanding balances.
- Tracked revshare and issued payments to media partners quarterly.
- Recorded check payments - scanned and uploaded into the system with assigned title.
- Updated signage on digital pylon and lobby member signs.
Education
Bachelor of Science (B.S.) - Early Childhood Education (Birth-4)
Northwest Florida State College
Niceville, FL12.2021
Associate in Arts (A.A.) -
Northwest Florida State College
Niceville, FL08.2020
High School Diploma -
North Oconee High School
Bogart, GA05.2018
Skills
- Ability to work independently or as part of a team
- Customer Service
- Time Management
- Trustworthy
- Easily Adaptable
- Attention to Detail
- Organized and Efficient
- Active Listener
- Communication
- Dependable
- Calm and Professional Under Pressure
- Problem Solving
Timeline
Publisher's Assistant & Editor
DESTIN CITY LIFESTYLE MAGAZINE
03.2024 - 07.2025
Customer Relationship Manager
GATEWAY PAYMENT TECHNOLOGIES
03.2024 - 07.2025
Purchasing Specialists
RENOVATION FLOORING
03.2023 - 02.2024
Administrative Assistant
BEACHWORX
05.2019 - 01.2023
Bachelor of Science (B.S.) - Early Childhood Education (Birth-4)
Northwest Florida State College
Associate in Arts (A.A.) -
Northwest Florida State College
High School Diploma -
North Oconee High School
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