Melanie Griebling
Sarasota
Summary
Accomplished Front Desk Supervisor at Home2 Suites by Hilton Hotel, adept in conflict management and hospitality services. Proven track record in enhancing guest satisfaction and streamlining operations. Skilled in team building and effective planning, I excel in driving performance improvements. My approach combines decisive leadership with keen listening skills to achieve operational excellence.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Home2 Suites by Hilton Hotel
Bradenton
11.2024 - Current
- Oversaw cash and credit card payment transactions at the front desk.
- Resolved conflicts between customers or staff members in a professional manner.
- Monitored staff performance and provided feedback when necessary.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Monitored reservations to track incoming parties and special events.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Managed customer complaints and rectified issues to complete satisfaction.
- Arranged special accommodations for guests to enhance visitor experiences.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Delegated work to staff, setting priorities and goals.
Consultant
Luis Camargo Consultores S.A.S
Bogota
11.2020 - 04.2021
- Set specific goals for projects to measure progress and evaluate end results.
- Worked closely with human resources to support employee management and organizational planning.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Facilitated training sessions for new employees on company policies and procedures.
- Collaborated with stakeholders to define project scope, objectives and deliverables.
- Analyzed complex information from multiple sources to identify patterns or trends.
Psicologa Contratista
Instituto para la Economia Social
Bogota
11.2017 - 05.2020
- Evaluated effectiveness of counseling or educational programs.
- Collected information through observation, interviews or surveys.
- Conducted investigations into workplace complaints or grievances raised by employees.
- Provided essential support to address individual HR needs of employees.
- Maintained human resources records by processing applications and resumes.
- Collaborated with HRBP to develop and execute human resources strategies, enabling business objectives.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
Education
Bachelor of Science - Psichology
Universidad Santo Tomas
Colombia03-2017
Skills
- VIP priority options
- Rate changes
- Team building and supervision
- Cash control
- Hospitality services
- System updates
- Guest check-in and check-out
- Decision making aptitude
- Administrative skills
- Staff training and development
- Cash handling
- Conflict management
- Scheduling and planning
- Effective planning
- Listening skills
Timeline
Front Desk Supervisor
Home2 Suites by Hilton Hotel
11.2024 - Current
Consultant
Luis Camargo Consultores S.A.S
11.2020 - 04.2021
Psicologa Contratista
Instituto para la Economia Social
11.2017 - 05.2020
Bachelor of Science - Psichology
Universidad Santo Tomas
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