Melanie Grier
Hampton ,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining warehouse operations, notably with American Airlines. Skilled in problem resolution and material handling, I excel in fast-paced environments, demonstrating outstanding communication and organizational skills. Achieved significant improvements in efficiency and customer loyalty by leveraging expertise in customer service and warehouse safety.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
American Airlines
06.2022 - 05.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Warehouse Worker
General Mills
01.2019 - 12.2022
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Performed cycle counts and inventory control to accurately track product levels.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
Material Handler
Duracell
08.2015 - 09.2018
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Warehouse Worker
Carter's Distribution Center
11.2012 - 07.2015
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Education
Certified Nursing Assistant -
Southern Crescent Technical College
Griffin, GASkills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Warehouse Safety
- Sorting and Labeling
- Material Handling
Timeline
Customer Service Agent
American Airlines
06.2022 - 05.2023
Warehouse Worker
General Mills
01.2019 - 12.2022
Material Handler
Duracell
08.2015 - 09.2018
Warehouse Worker
Carter's Distribution Center
11.2012 - 07.2015
Certified Nursing Assistant -
Southern Crescent Technical College
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