Melanie Griffen
Modesto,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Infant Hearing Screening Specialist
IHSS
Modesto, CA
04.2023 - Current
- Greet patients, confirm patient confidential information, and explain what the hearing test consists of, as well as answering any questions or concerns that the parents might have
- Swaddle and soothe newborn if needed before starting the test
- Place electrodes and ear bud in proper places
- Ensure every baby is screened according to the state requirements under the California, and IHSS corporate guidelines
- Maintain a clean, sanitized, and orderly work area
- Ensure that parents receive results as soon as the testing is completed
- Follow guidelines for patient identification and result labeling
- Maintain records and logs as required
- Record results appropriately using epic patient charts
- Schedule any out patient appointments for infants that did not pass the hearing test
- Follow HIPAA guidelines.
Receptionist/Office Assistant
The Hearth Of Oakdale
Oakdale, CA
05.2022 - 01.2023
- Greet customers, welcome them, and direct them appropriately
- Answer phone calls and schedule customers accordingly
- Respond to all customer inquiries in a timely manner
- Organize files for billing, and customer records as well as update contact information
- Process bills and help customers with any questions they have
- Order correct materials for repairs and installs
- Handle shipment and ensure that products received go to stock and correct customers
- Organize and submit all job bids.
Server
Wings and Rings
Modesto, CA
01.2020 - 05.2022
- Upsold to customers to help boost sales
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Operated POS terminals and iPads to input orders, split bills and calculated totals
- Checked on guests to verify satisfaction with meals
- Cleared tables and bussed dishes to allow for quick setups
- Stocked server areas with supplies before, during and after shifts
- Resolved customer concerns with friendly and knowledgeable service.
Education
High school diploma -
James C. Enochs High School
05.2017
Some College (No Degree) - Pediatric Nursing
Modesto Junior College
Modesto, CASkills
- Hospitality and accommodation
- Fast paced
- Positive and Professional
- Computer skills
- Medical records
- Excellent Communication
- Goal Setting
- Reliability
Certification
- Food Handler Certification
- BLS Certification
Timeline
Infant Hearing Screening Specialist
IHSS
04.2023 - Current
Receptionist/Office Assistant
The Hearth Of Oakdale
05.2022 - 01.2023
Server
Wings and Rings
01.2020 - 05.2022
High school diploma -
James C. Enochs High School
Some College (No Degree) - Pediatric Nursing
Modesto Junior College