Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Melanie Griffin

Conroe,TX

Summary

Effective and excellent communicator with two decades working with special needs children and adult patients in the hospital; ICU, Trauma, Ortho, and Neuro. Ability to remain calm and steady in life-threatening emergencies. Empathetic and resourceful in finding solutions for angry patients, customers, and frustrated children. Respect all HIPAA and privacy laws. Great passion for helping those who need assistance.

Overview

7
7
years of professional experience

Work History

Unit Secretary, Labor and Delivery

HCA Midwest Health System
09.2022 - 07.2023
  • Managed incoming calls and directed to appropriate nurse or doctor.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Organized paperwork such as charts and reports for office and patient needs. Maintained current and accurate medical records for patients.
  • Maintained rapport with physicians, nurses, and other healthcare personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Roomed patients. Assisted in Operating Room and Nursery as needed. Assisted with laboring patients as directed.

Administrative Assistant/Reception/Events/Payroll

Conroe Chamber Of Commerce
11.2019 - 04.2022
  • Attended and assisted in all Conroe community events. Collected payments at events.
  • During the management transition, I ran monthly payables and receivables.
  • When the president left - all employees quit. One other employee and I oversaw and ran the Chamber of Commerce for eight months until new staff was hired. This was during the pandemic.
  • Extensive customer service, both local and out-of-state.
  • Answered multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors. Interacted with Board of Directors regularly.
  • Implemented a new record-filing system to improve document organization and management.


Unit Secretary/Certified Nurse Assistant

HCA - Overland Park
04.2016 - 10.2018
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained rapport with physicians, nurses, and other healthcare personnel.
  • Hourly Rounding. Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
  • Assisted nursing staff in wound care procedures, effectively preventing infections and promoting healing.
  • Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
  • Assisted in training new CNA's.

Education

BLS Lifesaver For Medical Personnel

AMERICAN HEART ASSOCIATION
Conroe, TX
06.2018

PHLEBOTOMY CERTIFICATE

Kansas City Kansas Community College
Kansas City, KS
08.2015

Basics For Nursing

Kansas City Kansas Community College
Kansas City, KS
01.2015

CERTIFICATE OF NURSING ASSISTANT

Lenexa School of Nursing
Lenexa, KS
04.2014

Skills

  • Medical Terminology
  • Vital Signs
  • Venipuncture
  • Data Entry Accuracy
  • Computer Literacy
  • Confidential & HIPAA Records
  • Calm In Crisis
  • Empathetic and Resourceful

Additional Information

Certified Education Advocate for Special Needs Children

Kansas Department of Education, Topeka, KS


Certified Paraprofessional for Autistic Teens

Kansas Department of Education, Lawrence, KS


Reading Tutor for Autistic Children and Adults

Successfully Utilized the Davis Dyslexia Methods


Public Speaking for First Student School Bus Company

Topic: How to Understand the Needs of Your Autistic Bus Riders and the Needs of their Families.

Followed by a Q&A to answer bus driver concerns and I offered intuitive solutions to their problems.


Missions in Eastern Europe: Romania

Position: Orphanage House Mother - Ran a large building with 25 children ages 5-18.

Oversaw homework and tutored English. Over Security of Children, Outings, Directed Play.

Taught all children to Float and Swim. (Drownings are a national problem in Romania.)

Personally sponsored two 18-year-old teens through college and master's degrees!!



Timeline

Unit Secretary, Labor and Delivery

HCA Midwest Health System
09.2022 - 07.2023

Administrative Assistant/Reception/Events/Payroll

Conroe Chamber Of Commerce
11.2019 - 04.2022

Unit Secretary/Certified Nurse Assistant

HCA - Overland Park
04.2016 - 10.2018

BLS Lifesaver For Medical Personnel

AMERICAN HEART ASSOCIATION

PHLEBOTOMY CERTIFICATE

Kansas City Kansas Community College

Basics For Nursing

Kansas City Kansas Community College

CERTIFICATE OF NURSING ASSISTANT

Lenexa School of Nursing

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Melanie Griffin