Melanie Guillen
Yucaipa,California
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Material Management Specialist
Diversified Utility Services
08.2017 - Current
- Compared shipping orders and invoices against contents received to verify accuracy.
- Sorted and delivered materials to different work areas and staff.
- Coordinated on-site construction shutdowns, testing and inspections, reporting details and concerns to designated team supervisors.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Created schedules and roadmaps for projects.
Customer Service Representative IV
Provident Bank
08.2012 - 04.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Owner/Operator
Compound Ramp Park
06.2006 - 06.2012
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Customer Service Manager
Downey Savings And Loan Association
09.1997 - 09.2007
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
No Degree - Accounting And Business Management
Riverside Community College
Riverside, CAHigh School Diploma -
Valley View High School
Moreno Valley, CA06.1995
Skills
- Data Documentation
- Shipping Method Optimization
- Invoice and Manifest Review
- Inventory Monitoring and Management
- Materials Requisition
Timeline
Material Management Specialist
Diversified Utility Services
08.2017 - Current
Customer Service Representative IV
Provident Bank
08.2012 - 04.2017
Owner/Operator
Compound Ramp Park
06.2006 - 06.2012
Customer Service Manager
Downey Savings And Loan Association
09.1997 - 09.2007
No Degree - Accounting And Business Management
Riverside Community College
High School Diploma -
Valley View High School
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