Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Gutierrez

Chicago,IL

Summary

Experienced retail management professional with over 10 years of expertise. Demonstrates strong leadership and strategic delegation skills that enhance operational efficiency and team productivity. Known for improving service standards, reducing labor expenses, and ensuring compliance with financial protocols.

Overview

9
9
years of professional experience

Work History

Co-Manager/Manager

Rainbow Shops
07.2022 - Current
  • Approved regular payroll submissions for employees.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Facilitated change management activities for department and staff of 3 individuals.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Recorded inventory sales into organization's weekly income report.
  • Optimized scheduling processes, cutting labor costs by 10% while maintaining service quality.
  • Monitored daily financial transactions to ensure accuracy and compliance with company policies.

Crew Member

Dunking Donuts
08.2021 - 10.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.

Assistant Manager

Speedy Cash
07.2020 - 04.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Examine, evaluate, or process loan applications.
  • Assisted in overall day-to-day operations of store, including continuous development of effective storage associates to achieve desired sales and results.
  • Completed frequent walkthroughs and directed team members to correct issues impacting the store's appearance or professionalism.
  • Trained new hires on company protocols, fostering a knowledgeable and customer-focused team environment.

Store Manager

Dollar Tree
05.2016 - 05.2020
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Recruit, interview, and select new employees.
  • Implemented strategic merchandising techniques, resulting in a 10% increase in monthly sales.

Education

Some college - Medical Assisting

Kaplan college
Hammond, IN
01.2008

Skills

  • Retail Management
  • Store Management
  • Assistant Manager
  • Restaurant
  • Meal Preparation
  • Payroll
  • Interviewing
  • POS
  • Sales Management
  • Management
  • Employee Orientation
  • Customer Service
  • Leadership

Timeline

Co-Manager/Manager

Rainbow Shops
07.2022 - Current

Crew Member

Dunking Donuts
08.2021 - 10.2022

Assistant Manager

Speedy Cash
07.2020 - 04.2021

Store Manager

Dollar Tree
05.2016 - 05.2020

Some college - Medical Assisting

Kaplan college

Similar Profiles

CREATE PROFILE
Melanie Gutierrez