Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melanie Guzman

Parker,AZ

Summary

Energetically leveraged bilingual communication and Microsoft Word proficiency at La Paz Regional Hospital, enhancing patient care and administrative efficiency. Excelled in conflict resolution and time management, significantly improving patient satisfaction and operational workflow. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

3
3
years of professional experience

Work History

Patient Care Technician

La Paz Regional Hospital
Parker, AZ
11.2024 - Current
  • Provide high-quality care to patients in various healthcare settings.
  • Manage to complete multiple tasks efficiently.
  • Report to the nurses about any incidents, health concerns, and end-of-shift reports.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Assisted with patient transfers from bed to wheelchair or stretcher as needed.
  • Provided direct patient care and assistance to healthcare team members.
  • Instructed new employees on proper techniques of performing daily tasks.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.

Receptionist/Insurance Coordinator

Parker Dental Center
Parker, AZ
05.2022 - 11.2024
  • Review legal documents
  • Filled claims to the patient's insurance
  • Process requests for medical or dental records
  • Perform clerical duties including filing and data entry
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Scheduled and confirmed appointments.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Education

High School -

Parker High School
Parker, AZ
12.2019

Skills

  • Microsoft word
  • Computer literacy
  • Bilingual
  • Communication skills
  • Time management
  • Documentation review
  • Document coordination
  • Patient scheduling
  • Administrative support
  • Conflict resolution techniques

Languages

  • English
  • Spanish

Timeline

Patient Care Technician

La Paz Regional Hospital
11.2024 - Current

Receptionist/Insurance Coordinator

Parker Dental Center
05.2022 - 11.2024

High School -

Parker High School

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Melanie Guzman