Melanie Hall
Belleville,IL
Summary
Dynamic Office Manager with a proven track record at Blue Springs Family Dentistry, enhancing operational efficiency and fostering interdepartmental communications. Excelled in insurance claims processing and client relationship building, achieving significant improvements in customer service satisfaction and insurance reimbursement rates. Skilled in document management and adept at navigating complex insurance processes to optimize financial outcomes.
Overview
19
19
years of professional experience
Work History
Office Manager
Blue Springs Family Dentistry
03.2006 - Current
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
- Confirmed insurance details for staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Filed insurance claims and monitored their progress.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Optimized payroll processing to ensure timely employee payments.
Education
Certificate - Business Administration
Patricia Stevens College
St Louis, MO05-1991
Skills
- Client Relationship Building
- Vendor negotiation
- Insurance claims processing
- Insurance processes
- Insurance Verification
- Customer service and assistance
- Claims Processing
- Payment planning
- Insurance knowledge
- Billing and coding
Timeline
Office Manager
Blue Springs Family Dentistry
03.2006 - Current
Certificate - Business Administration
Patricia Stevens College
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