Melanie Harris
3624 MountShannon Rd Columbus
Summary
Experienced support professional with a positive and friendly demeanor, strong attention to detail, and effective communication skills. Demonstrated ability to navigate diverse and challenging requirements in adverse environments. Known for tackling tasks with precision and efficiency to ensure optimal outcomes.
Overview
19
19
years of professional experience
Work History
Donation Support Specialist
Lifeline Of Ohio
05.2022 - Current
- Donor Support: Provide support and assistance to donor families. Collaborate with multiple teams to help coordinate organ/tissue/eye recovery and allocation,
- Donor Information: Evaluate the suitability for donation opportunities through medical record review, medical-social history evaluation and consultation with processors.
- Communication: Obtain legal authorization using professional ability during family conversations. Keep families informed, as well as health care professionals/processors about the timeline of the donation process by thoroughly explaining what is occurring. Ensure effective, respectful, and strong communication with donor families, hospital staff, and any donor related agencies.
- Documentation: Complete accurate and timely documentation of donor-related activities in computerized confidential donor record, forms, and case folders according to established policies.
- Donor Transportation: Coordinating donor transportation with hospitals, funeral homes, and other agencies.
- Compliance: Ensure compliance will all applicable standard regulations and policies.
EMERGENCY DEPARTMENT PATIENT CARE ASSOCIATE
The Ohio State University Wexner Medical Center Hospital East
01.2010 - 03.2021
- Provided patient care: proficient in taking patients vital signs, performed venipuncture, helped with resuscitation, CPR, collected specimens and prepared them for testing. Assisted physicians and nurses in procedures as needed.
- Assisted in triaging patients upon their arrival: interviewed patients to gather information about their medical needs, collected their history if needed, prioritized and routed patients to receive appropriate medical care or treatment, escorted them to the right place in the health care facility. Communicated with physicians, nurses and other members of the care team about patients status and updating patient health information system with notes. Worked with patients and families who are in the waiting room, giving emergency treatment whenever necessary and collecting urine samples, throat cultures, and other samples needed.
- Technical support: Worked with doctors and nurses to provide technical support for patient care.
- Cleaning and stocking: kept patient and work areas, clean and stocked with medical supplies and equipment.
- Transporting patients: transported patients to other departments in the hospital.
- Ensured compliance with HIPAA, CLIA and OSHA regulations: helped practice quality assurance, and patient safety.
- Applied dressings and splints: splinted orthopedic injuries and dressed areas of trauma/wounds.
- Answered call lights, and unit telephone calls as needed.
- Maintained constant monitoring with psychiatric patients when needed.
EMERGENCY DEPARTMENT UNIT SECRETARY
The Ohio State University Wexner Medical Center Hospital East
01.2006 - 01.2010
- Perform receptionist tasks, this includes answering all inbound calls to the emergency department, sending faxes, handling interoffice mail, making copies, and ordering office and medical supplies for the unit
- Answering all patient call lights
- Manage patient appointments, which includes reviewing insurance documents, gathering personal information, reviewing patient paperwork, explaining patient rights and privacy, and entering patient details into a computer system, and handle patient discharges and transfers
- In addition, I was responsible for scheduling new and existing patient appointments and follow-up appointments
- Paging physicians and alerts for Traumas, STEMI, and MI
- Maintain patient records, which includes entering data, updating records, and retrieving information based on a physician's or nurse's request
- I would also manually file records and doctor notes as needed
- Process patients orders and coordinate X-rays, blood tests, imaging, and other procedures with other departments
- I was responsible for handling requests from other departments for patient record information or referrals
- Answer phone calls for the emergency department and patient call lights.
Education
Associate in Science (A.S.) - Nursing
ITT TECH BRECKINRIDGE SCHOOL OF NURSING
Hilliard, OH06.2014
High School Diploma -
Hilliard Davidson High School
Hilliard, OH05.2000
Skills
- Data entry - I possess fast typing speed and familiarity with various computer systems
- Electronic health records management - the ability to use different electronic health records
- Communication skills - strong verbal and written communication skills, with and email physicians, nurses, insurance companies, patients, and various hospital departments
- Customer service - keeping patients informed and satisfied with their hospital experience
- Teamwork - I was apart of a team made up of physicians, nurses, medical officer managers, nursing assistants, hospital administrators, and other healthcare personnel
- Attention to detail - detail-oriented I have the ability to ensure accurate information is processed for every patient
- Multitasking - in a fast-paced healthcare environment, I often handled more than one task at one time, such as answering telephones, and checking patient orders
- Hard-working professional with 15 years of experience and a proven knowledge of patient care in an critical care setting
- Aiming to leverage my skills to successfully fill the medical assistant/phlebotomy role at your company
References
- Enricka Malone
OSUMC East Emergency Department
Enricka.malone@osumc.edu
(614) 260-0356
- Kristen Curtis
Columbus Metropolitan Library
(301) 642-1794
- Hilarie Cockrell
Dublin City Schools
cockrell_hilarie@dublinschools.net
(614) 563-8183
Timeline
Donation Support Specialist
Lifeline Of Ohio
05.2022 - Current
EMERGENCY DEPARTMENT PATIENT CARE ASSOCIATE
The Ohio State University Wexner Medical Center Hospital East
01.2010 - 03.2021
EMERGENCY DEPARTMENT UNIT SECRETARY
The Ohio State University Wexner Medical Center Hospital East
01.2006 - 01.2010
Associate in Science (A.S.) - Nursing
ITT TECH BRECKINRIDGE SCHOOL OF NURSING
High School Diploma -
Hilliard Davidson High School
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