Melanie Moore
Daytona Beach,FL
Summary
Proficient HR and training professional with demonstrated success in program and team leadership. Adept at conducting evaluations of training needs and program successes to make strategic decisions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Technician/Unit Coordinator
Advent Health New Smyrna Beach
2022.07 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with pharmacies to verify prescriptions and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Caregiver/Personal Assistant
Mossburg Farms
2021.10 - 2022.03
- Assisted patient with self-administered medications.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Supported client with mental support and physical activities to accomplish quality of life and sustain needs.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Built strong relationships with client to deliver emotional support and companionship.
Training Manager/Team Leader
Chick-fil-A
2018.03 - 2022.01
- Conducted orientation sessions and organized on-the-job training for new hires.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Created in-depth training manual for all employees.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Managed new employee orientation training process for more than 200 employees each year
Manager
Escape Room PSL
2016.01 - 2019.06
- Engaging with customers to create fun and interactive gaming experience.
- Training of new hires to execute computer programs and customer service requirements.
- Managed employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed gaming experience for more than 100 customers a week.
Youth Intern/Child Care Worker/Summer Day Camp Director
North Stuart Baptist Church
2013.12 - 2018.06
- Taught and counseled youth ages eleven through eighteen.
- Planned weekly groups as well as special events and overnight retreats.
- Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
- Led programs such as worship, study, fellowship and service opportunities.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Assisted and Lead Youth Group activities for 30 students.
- Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
- Scheduled staff based on personal strengths and coverage requirements.
- Recruited, trained and managed team of six instructors.
Preschool Teacher
Apple Tree Academy
2014.03 - 2017.06
- Assisted and supervised 20 children through entire school day.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Created lesson plans for children based on their emotional/cognitive needs.
Education
Bachelor of Arts - Ministry
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FL05.2020
Skills
- Verbal and Written Communication
- Staff Development
- Relationship Building
- Training Budgets
- Money handling
- Human Resource Management
- Customer Inquiry and Response
- Daily Schedule Creation
- Sermons preparation
- Preaching
- Leadership
- Good listening skills
- Conflict resolution
- Materials coordination
- Staff Management
- Recruiting
Certification
- First Aid/CPR Certified
- Basic Life Support - BLS
Timeline
Patient Care Technician/Unit Coordinator
Advent Health New Smyrna Beach
2022.07 - Current
Caregiver/Personal Assistant
Mossburg Farms
2021.10 - 2022.03
Training Manager/Team Leader
Chick-fil-A
2018.03 - 2022.01
Manager
Escape Room PSL
2016.01 - 2019.06
Preschool Teacher
Apple Tree Academy
2014.03 - 2017.06
Youth Intern/Child Care Worker/Summer Day Camp Director
North Stuart Baptist Church
2013.12 - 2018.06
Bachelor of Arts - Ministry
Palm Beach Atlantic University - West Palm Beach
- First Aid/CPR Certified
- Basic Life Support - BLS
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