Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Heard

Herndon,VA

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems, and deliver high-impact solutions in fast-paced environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience.

Overview

6
6
years of professional experience

Work History

Preschool Teacher's Assistant

Primrose Schools
Reston, VA
02.2024 - Current
  • Worked one-on-one with students to reinforce concepts taught by the teacher.
  • Helped to implement positive behavior management strategies in the classroom.
  • Encouraged social interactions between children through cooperative play activities.
  • Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
  • Supported small group instruction by helping students understand instructions and complete tasks independently when possible.
  • Taught daily life skills and behaviors to students to build practical knowledge.
  • Observed student behavior in order to identify any potential issues or concerns.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Greeted parents and students at the start of each day and assisted them in getting settled into the classroom environment.

Customer Service Cashier

Tatte Bakery And Cafe
Herndon, VA
11.2023 - Current
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Complied with all health and safety regulations while performing job duties.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Greeted customers and responded to informational requests.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Identified needs of customers promptly and efficiently.

Sales Floor Associate

Bath and Body Work
Herndon, VA
09.2021 - 12.2024
  • Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
  • Resolved customer complaints promptly and professionally according to company policies.
  • Assisted customers in locating products, providing recommendations based on their preferences.
  • Consistently met or exceeded daily sales goals established by management team.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained signs and labels to communicate accurate prices to guests, following signing, and merchandising processes.
  • Handled returns and exchanges according to company policies.

Customer Service Representative

HOME GOODS
Herndon, VA
10.2020 - 12.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Cashier

Mission BBQ
Herndon, VA
02.2019 - 09.2020
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Education

High School Diploma -

WESTFIELD HIGH SCHOOL
Chantilly, VA
06-2022

Associate of Applied Science -

Northern Virginia Community College
Sterling, VA

Skills

  • Nurturing environment
  • Positive reinforcement
  • Team collaboration
  • Behavior management
  • Observation skills
  • Multitasking Abilities
  • Task prioritization
  • Conflict resolution

Timeline

Preschool Teacher's Assistant

Primrose Schools
02.2024 - Current

Customer Service Cashier

Tatte Bakery And Cafe
11.2023 - Current

Sales Floor Associate

Bath and Body Work
09.2021 - 12.2024

Customer Service Representative

HOME GOODS
10.2020 - 12.2020

Customer Service Cashier

Mission BBQ
02.2019 - 09.2020

High School Diploma -

WESTFIELD HIGH SCHOOL

Associate of Applied Science -

Northern Virginia Community College

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Melanie Heard