Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Helmstetter

North Branch

Summary

Experienced professional with a proven track record in broker relations, excelling at fostering team collaboration and consistently delivering high-impact results. Highly adaptable individual with a strong skill set in promoting health plans and administrative work, known for reliability and flexibility in dynamic environments.

Overview

10
10
years of professional experience

Work History

Broker Sales Assistant

UCare
04.2022 - 06.2025
  • Developed strong relationships with brokers, earning their trust and loyalty through consistent communication.
  • Provided exceptional customer service, addressing any concerns or questions from broker promptly and professionally.
  • Working with internal teams to resolve member issues.


  • Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
  • Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
  • Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
  • Managed department budget. Including advertising budget for broker related marketing campaigns.
  • Utilized Workfront application for marketing materials approval
  • Represented UCare at community events, broker/ industry events.

Finance Administrative Assistant

Great Lakes Coca-Cola
10.2017 - 03.2022
  • Responsible for front desk management: greeting guests, operating multiple phone lines
  • Working closely with executive team and the executive assistant of the Market Unit to assist in projects
  • Access to classified information while maintaining high levels of confidentiality
  • Facility security badge creation
  • Help in the management of company entertainment tickets for customers
  • Responsible for my purchase card processing/expense reports using Concur
  • Office Supply ordering/management
  • Procurement for Various departments
  • Creation of Purchase orders
  • Proficient in SAP
  • Accounts Payable and Accounts receivables
  • Assisting HR dept in various tasks including employee on boarding and personnel filing
  • Other Duties include, maintain Spreadsheets for Fuel expenses, setting up/taking down special event decor/food. Utilization of Outlook calendars for meetings throughout the facility. Assisting other Admin in other projects throughout the office.

Customer Service Associate, pharmacy tech

Walgreens
12.2016 - 10.2017
  • Responsibilities included; cash/credit/check sales. Basic cashiering duties.
  • - Product management/organization of Baby/pediatric dept.
  • -Trained in Pharmacy; duties included insurance processing, filing away prescriptions, transactions.
  • -Reset/Revision of Departments based on need

Softlines Team Member

Target
08.2016 - 11.2016
  • As a soft lines team member, tasks included the presentations and organization of clothing. Required to "Zone" areas, 1-2 times during my assigned shift.
  • -Occasionally responsible for operator duties, including answering the phone, tidiness of dressing rooms.
  • -Frequently respond to back up cashier calls at check lanes

Cashier, customer service

Ace Farm and Home
04.2015 - 07.2016
  • At Ace Hardware, duties included: basic cashiering.
  • -Promoted to Customer Service after 2 months with the business.
  • -Responsible for opening/closing of the store
  • -Counting safes/tills
  • -balancing of tills
  • -closing calls, filing paperwork

Education

Associate - Business Management

MCTC
Minneapolis, MN
05.2021

High school or equivalent - general

New Richmond High School
New Richmond, WI
01.2016

Skills

  • Licensed in life and health insurance
  • Strategic business development
  • Employee training facilitation
  • Strategic relationship development
  • CRM software proficiency
  • Experienced in SAP system management
  • Expense management software
  • Front desk management
  • Multi-line phone operation
  • Proficient in Microsoft Office Suite
  • Office administration support
  • Front desk management
  • Cash management proficiency

Timeline

Broker Sales Assistant

UCare
04.2022 - 06.2025

Finance Administrative Assistant

Great Lakes Coca-Cola
10.2017 - 03.2022

Customer Service Associate, pharmacy tech

Walgreens
12.2016 - 10.2017

Softlines Team Member

Target
08.2016 - 11.2016

Cashier, customer service

Ace Farm and Home
04.2015 - 07.2016

High school or equivalent - general

New Richmond High School

Associate - Business Management

MCTC

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