Summary
Overview
Work History
Education
Skills
Timeline
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MELANIE HENDERSON

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

13
13
years of professional experience

Work History

Bryman College
  • Medical Business in Medical Assisting

ER Unit Secretary

St Joseph Hospital
01.2015 - 06.2017
  • Coordinated and performed patient admissions, transfers and discharges
  • Obtained information by contacting appropriate personnel or patients
  • Maintained appropriate inventory levels and replenished treatment areas
  • Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies and medication history
  • Recorded patients' medical history, vital statistics and test results in medical records as part of patient intake process
  • Summary
  • Skills
  • Experience
  • Recorded inquiries and calls into computer system
  • Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments
  • Maintained confidential personnel files, licensing and CPR compliance records
  • Communicated with patients with compassion while keeping medical information private
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
  • Answered telephones and directed calls to appropriate medical or adminstrative staff
  • Greeted patients, determined purpose of visit and directed to appropriate staff
  • Ordered and maintained supply inventory for medical office
  • Performed bookkeeping duties, preparing and sending financial statements or bills
  • Interviewed patients to complete case histories and intake forms.

NICU Unit Secretary

San Clemente Hospital
01.2008 - 02.2010
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Arranged hospital admissions for patients as required.
  • Interviewed patients to complete case histories and intake forms.
  • Scheduled and confirmed patient appointments and consultations.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Collaborated with medical scientists to prepare reports, articles or conference presentations.
  • Completed relevant insurance and other claim forms.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized patient files and streamlined operations to improve efficiency.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Received and routed laboratory results to correct clinical staff members.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
  • Managed financial documentations such as expense reports and invoices.

HR Coordinator

Heritage Escrow
01.2001 - 01.2008
  • Explained human resources policies and procedures to employees.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Answered employee questions during entrance and exit interview processes.
  • Assisted customer service with inbound and outbound calls regarding HR inquiries.
  • Selected and interviewed candidates for all available positions.
  • Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
  • Organized and delivered training by scheduling, securing facilities and collaborating with subject-matter experts.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Initialized background checks for potential new hires.
  • Attended conferences, workshops and special events to recruit qualified candidates for company.
  • Handled employee discipline and termination to address policy infractions.
  • Helped with employee transfers and referrals.
  • Organized employee directories and updated individual contact information.
  • Assisted in employee recruitment, hiring and interview processes.
  • Researched industry trends to inform compensation and performance strategies.
  • Prepared presentations to company executives regarding employee performance and retention trends.
  • Scheduled meetings with employees to address concerns and grievances.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Suggested promotions and wage increases according to employee performance.
  • Created and implemented employee retention strategies.
  • Developed employee orientation and training programs for new hires.
  • Reported on workplace health and safety compliance to superiors.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Addressed and resolved general payroll-related inquires.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
  • Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Coordinated meetings, developed meeting content and presented human resources law updates.
  • Counseled managers and employees regarding company policies, procedures and workplace issues.
  • Reviewed and corrected job offer letters for completeness and accuracy before approving delivery.
  • Captured key feedback from employees during exit interviews.
  • Entered personnel and subcontractor data into central database.
  • Sent notices to employees and subcontractors regarding expiring documentation.
  • Edited job position announcements before authorizing post.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Assisted management staff in annual year-end processes and data audits.
  • Coordinated complex travel schedules, accommodations and trip logistics for candidates and executives.
  • Implemented tracking database for employee professional development, licensure renewal credits and renewal deadlines.
  • Networked with local community colleges to leverage resources.
  • Collaborated with curriculum coordinator on annual updates of staff handbook.
  • Updated presentation and accompanying documents for compensation committee quarterly review.
  • Handled immigration-related issues for each business unit.
  • Hosted and organized onsite flu shot clinic to protect workers, reduce seasonal flu transmission and decrease absenteeism and loss of employee productivity caused by illness.

USPS Carrier/Dispatcher Coordinator

USPS
06.2020 - 11.2021
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Worked closely with personnel, customers and contractors to resolve problems.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.

Education

Human Resources - Business

Saddleback College
Mission Viejo, CA
06.2004

Skills

  • Hiring and Retention
  • Affirmative Action Compliance
  • Personnel Records Maintenance
  • New Employee Orientation
  • Performance Evaluations
  • Problem Solving
  • Employee Interviews
  • Personnel Reports Preparation
  • Processing Personnel Records Compilation
  • Interpersonal Communication
  • Recruitment Oversight
  • Microsoft Office
  • Onboarding and Training
  • Recruitment Documentation
  • Time Management
  • Processing Grievance Documentation
  • Explanation of Benefits
  • Relationship Building
  • Information Sourcing
  • Generating Reports
  • Company Policies and Procedures Training
  • Critical Thinking
  • Work Planning and Organization
  • Verbal and Written Communication
  • Employee Data Record Keeping
  • Problem-Solving
  • Personnel Documentation Verification
  • Administrative Skills
  • Labor Agreements
  • Assessing Performance
  • Understanding of HR Policies
  • Corporate Compliance
  • Workforce Planning
  • New Hire Orientation
  • Word Processing
  • Minute Taking
  • Shift Change Procedures
  • Transcribing Meetings and Messages
  • Inventory Management
  • Human Resources Operations
  • Organization and Prioritization
  • Clerical Support
  • Employee Recruitment
  • HR Policies
  • Human Resources Department Processes
  • Advertising Techniques
  • Application Tracking
  • Termination Procedures
  • Open Enrollment Coordination
  • Benefits Administration
  • Compliance Reporting
  • Audiovisual Equipment
  • Process Flow Improvement
  • Meeting Preparation
  • Travel Arrangement Organization
  • New Employee Onboarding
  • Human Resources Records
  • Exit Interviews
  • Resume Screening
  • Personnel Files
  • Employee Referral Programs
  • Employee Surveys
  • Management Scheduling and Time Records
  • Balance Reconciliations
  • Company Inventory Oversight
  • Job Applicant Interviews
  • Keeping Records
  • Document Employee Information
  • Reporting Requirements
  • Compensation and Benefits Administration
  • Managing Applicant Inquiries
  • Applicant Tracking Systems
  • Greeting Visitors
  • Data Collection
  • Employment Law
  • Eligibility Requirements
  • Disciplining Employees
  • Training Employees
  • Daily Operations Management
  • Process Forms
  • Administer Benefits Programs
  • Coordinating Training Materials
  • Compensation

Timeline

USPS Carrier/Dispatcher Coordinator

USPS
06.2020 - 11.2021

ER Unit Secretary

St Joseph Hospital
01.2015 - 06.2017

NICU Unit Secretary

San Clemente Hospital
01.2008 - 02.2010

HR Coordinator

Heritage Escrow
01.2001 - 01.2008

Bryman College

Human Resources - Business

Saddleback College

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MELANIE HENDERSON