Melanie Henderson
Freeport
Summary
Results-driven professional focused on delivering exceptional work for employers needs. Successfully manages concerns and resolves conflicts to maximize satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Allegria Hotel
06.2023 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees, and payments.
Cashier
Atlantic Nursery
03.2020 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Internship Student
Manhattanville College
01.2023 - 05.2023
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Enhanced team productivity by effectively collaborating on projects and contributing innovative ideas.
- Streamlined office processes with diligent organization, resulting in improved efficiency.
- Developed professional skills through hands-on experiences, including time management and effective communication.
Education
Bachelor of Arts - Communications
Manhattanville College
Purchase, NY05.2023
Skills
- Front Office Support
- Guest Relations
- Credit and Cash Payments
- Problem-Solving Skills
- Invoicing and Billing
- Payment Collection
Timeline
Front Desk Agent
Allegria Hotel
06.2023 - Current
Internship Student
Manhattanville College
01.2023 - 05.2023
Cashier
Atlantic Nursery
03.2020 - Current
Bachelor of Arts - Communications
Manhattanville College
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