Melanie Hendrick
Dickinson,Texas
Summary
Dedicated Medical Assistant with extensive experience at UTMB Health, specializing in patient care coordination and clinical documentation. Proficient in EHR management and HIPAA compliance, ensuring patient trust and operational efficiency. Strong organizational skills and knowledge of medical terminology enhance patient communication and support healthcare procedures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
UTMB Health
03.2022 - 04.2024
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Improved clinical workflow with introduction of electronic health records system.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Performed accurate vitals and medical history documentation, contributing to comprehensive patient records.
- Educated patients on treatment plans and medication instructions, improving understanding and compliance.
- Trained new staff on office protocols and patient care standards, fostering a knowledgeable team environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Measured patient pulse oximetry.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Medical Assistant
Allcare Medical Group
10.2019 - 03.2022
- Assisted healthcare professionals with patient examinations and procedures to ensure efficient clinic operations.
- Managed patient scheduling and follow-ups, enhancing appointment flow and reducing wait times.
- Performed accurate vitals and medical history documentation, contributing to comprehensive patient records.
- Educated patients on treatment plans and medication instructions, improving understanding and compliance.
- Collaborated with team members to optimize workflow processes, increasing overall clinic efficiency.
- Implemented electronic health record (EHR) updates, ensuring data accuracy and accessibility for providers.
- Supported inventory management by tracking medical supplies, preventing shortages during critical times.
- Trained new staff on office protocols and patient care standards, fostering a knowledgeable team environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Education
High School Diploma -
Okemah High School
Okemah, OK05-2008
Medical Assistant
College of The Mainland
Texas City, TX12-2019
CNA
College of The Mainland
Texas City, TX03-2018
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Medical supply inventory
- Equipment sterilization
- Complex Problem-solving
- Trustworthy companion
- Adaptable
- Inventory and supply management
- Simple dressings
- Payment collection
- Medical billing and coding
- Healthcare software proficiency
- Patient feeding
- Medical transcription
- Patient oral care
- Specimen labeling
- Patient bathing
- Phlebotomy
Certification
- RMA - Registered Medical Assistant
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Languages
English
Timeline
Medical Assistant
UTMB Health
03.2022 - 04.2024
Medical Assistant
Allcare Medical Group
10.2019 - 03.2022
High School Diploma -
Okemah High School
Medical Assistant
College of The Mainland
CNA
College of The Mainland