Melanie Henry
Charlotte,NC
Summary
Over 15 years in the financial industry including, Financial Crimes, AML,Mortgage, Security Operations and Fraud Prevention experience.
Overview
13
13
years of professional experience
Work History
Project Management/Auditor
Yardi
06.2022 - 01.2024
- Complete certification processing and ensure files are reviewed within a strict period
- Maintained up-to-date knowledge of industry regulations and best practices, ensuring accurate evaluations during audits.
- Created valuable metrics over 70 cases per day, and reports to track progress against goals and inform future decision-making on strategic priorities.
- Mentored junior team members to develop their skills in managing complex projects, fostering a collaborative work environment.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
Loan Processor
Better Mortgage
10.2021 - 03.2022
- Experience with reading and interpreting syndicated loan documentation or related experience dealing with legal documentation over 50 loans daily
- Oversees implementation and monitoring of internal controls relating to payments and/or funding transactions, pricing changes, borrowing base changes, and other client impact transactions using Loan
- Reduced processing time for loan applications by implementing an organized filing system.
- Strong interpersonal & client servicing skill
- Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
AML Fraud Prevention
Capital One
03.2019 - 09.2021
- Complete root cause data of fraud and claims transactions, policy violations, and unusual situations with moderate to high risk
- Prepared detailed reports for senior management highlighting key findings from investigations and risk assessments, allowing informed decision-making regarding client relationships.
- Reduced fraudulent activities by thoroughly investigating suspicious transactions and reporting findings to management.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.
- Handled over 90 fraud concerns daily, including check and cc fraud
Corporate Security
Bank Of America
08.2015 - 11.2018
- Responsible for physical security, technical security, intelligence analysis functions
- Establish strong partnership with and act as an advisor to Operations business and functional partners and help them complete their deliverables by providing thought leadership and using influencing skills
- Ensured compliance with the Federal Bank Protection Act and all other regulations
- Help ensure consistency and alignment across Operations
- Ensured protection of bank assets by communicating incident information to appropriate first responders, customers and all levels of leadership in timely manner
- Answered over 120 incoming calls and DVR alarms daily
AML
Bank Of America
01.2014 - 05.2015
- Collect necessary customer documents in sanctioned countries to clear all in a timely manner, collected over 40 documents daily
- Reduced fraud instances by implementing advanced data analysis techniques and monitoring patterns.
- Enhanced risk management strategies for increased company security and reduced financial losses.
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Implemented internal controls to maintain integrity and accuracy of financial records.
Loan Servicing Specialist
Bank of America
07.2011 - 12.2013
- Primary responsibility is to book commercial loans onto the banks system of record and perfect bank's collateral, over 120 cases in a pipeline
- Responsible for data accuracy and timely completion of the booking and collateral process
- Responsible for accurate input of all indicative data changes
- Conducted comprehensive audits of loan servicing files to identify discrepancies and ensure compliance with regulatory requirements.
- Ability to perform accurate data input into a variety of software, GWIM (Global Wealth Investment Management) Services Policy and Procedures System Knowledge: GFS, Loan IQ
- Researched and prepared documentation borrower requests for Conventional and Non-Conventional Loans
Education
Norfolk State University
Skills
- Time management
- Project management
- Attention to detail (detail oriented)
- Organized, Business Acumen
- Business Communication
- Risk Management
- Fraud Prevention and Detection
- Financial Document Review
- Closing Procedures
- Research and Data Management
Timeline
Project Management/Auditor
Yardi
06.2022 - 01.2024
Loan Processor
Better Mortgage
10.2021 - 03.2022
AML Fraud Prevention
Capital One
03.2019 - 09.2021
Corporate Security
Bank Of America
08.2015 - 11.2018
AML
Bank Of America
01.2014 - 05.2015
Loan Servicing Specialist
Bank of America
07.2011 - 12.2013
Norfolk State University
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