Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Hernandez

Miami,Fl

Summary

Hardworking Assistant Office Manager with demonstrated clerical and office leadership skills. Experienced in organizing schedules, routing correspondence, and stocking supplies for expected needs. Team-oriented and diplomatic in working with people from diverse backgrounds.

Overview

4
4
years of professional experience

Work History

OFFICE ASSISTANT / MANAGER

MIAMI WATER AND AIR
04.2022 - Current
  • Act as the first point of contact between managers and clients via phone and other methods of communication
  • Manage and create schedules for Home Depot employees
  • Schedule and organize monthly meetings, appointments, and events
  • Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and completed employee payroll for my department.
  • Interview and hire candidates suitable to work for the company
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.

Event Venue Vendor

Fica Farms LLC
03.2021 - 04.2022
  • Appoint daily tours and sell the location to clients that wanted to have a special event such as a wedding or quinces
  • Answer all phone calls, email inquiries, Instagram message inquiries, and Facebook message inquiries
  • Assisted in setting up events.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated with kitchen or catering staff on delivery, timing, and service style of food.

Customer Service Representative

Inktel Contact Center Solutions
08.2019 - 03.2021
  • Clarified customer issues and determine the root cause of problems to resolve product or service complaints.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Bachelor of Arts - Political Science

Florida International University
Miami, FL
07.2023

High School Diploma -

G. Holmes Braddock Senior High
Miami, FL
05.2020

Skills

  • Spreadsheet Management
  • Office Administration
  • Data Entry
  • Customer Service
  • Payroll Processing
  • Positive Attitude
  • Time Management
  • Organizing and Categorizing
  • Dedicated Team Player
  • Meticulous Attention to Detail
  • Spanish Fluency
  • Active listening and communication

Timeline

OFFICE ASSISTANT / MANAGER

MIAMI WATER AND AIR
04.2022 - Current

Event Venue Vendor

Fica Farms LLC
03.2021 - 04.2022

Customer Service Representative

Inktel Contact Center Solutions
08.2019 - 03.2021

Bachelor of Arts - Political Science

Florida International University

High School Diploma -

G. Holmes Braddock Senior High

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Melanie Hernandez