Melanie Hernandez
Sleepy Hollow,IL
Summary
Driven professional with excellent customer service, leadership and sales abilities. Extensive experience in retail environments and well-versed in meat types, cuts and processing.
Overview
4
4
years of professional experience
Work History
Floral Clerk
Jewel Osco
08.2023 - Current
- As a Floral Clerk I maintained quality standards for the floral department and ensured fresh products are properly displayed according to corporate standards and utilized creativity and basic floral design knowledge to create floral arrangements
- Educated customers about proper plant care techniques for their purchased items to ensure longevity
- Engaged with customers professionally by phone, and in-person to build rapport and develop business relationships
- Created custom floral arrangements according to client specifications for holidays or special occasions
- Maintained cleanliness and organization of shop, including display areas and workspaces
- Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
- Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
- Placed orders for supplies such as ribbon and cellophane.
Kitchen Staff
Panera Bread
01.2022 - 07.2022
- Supported kitchen team members with efficient ingredient preparation and supply restocking
- Kept kitchen organized by cleaning up waste and leftover foods
- Checked refrigerator temperatures regularly to ensure proper food storage conditions
- Collaborated with team members effectively to complete tasks quickly under high-pressure situations
- Swept and mopped kitchen floors after each main service period
- Sanitized pots, pans and utensils using high-temperature commercial dishwashers
- Retrieved food items from storage following chef requests
- Followed OSHA regulations and safety protocols for correct handling and use of workplace chemicals
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Donation Coordinator
Goodwill
08.2021 - 12.2021
- As a goodwill donation sorter I was responsible for accepting donations, sorting and identifying sellable products, and priced donations according to the Item quality and standards
- Collected, sorted and assigned value to donations
- Helped maintain overall positive atmosphere within donation center by demonstrating friendly attitude toward coworkers, volunteers, and donors
- Sorted categorized, and labeled donated items according to guidelines
- Kept front-end organized and clean for maximum customer appeal
- Assisted with stocking shelves, organizing merchandise, and maintaining store cleanliness
- Improved inventory management processes for donated items, implementing efficient sorting systems that reduced storage space requirements.
- Managed interactions with donors and donation center personnel to achieve goals.
- Ensured accurate record-keeping of donation transactions, maintaining up-to-date donor information and financial records.
Team Member
Mias La Michocana
09.2020 - 08.2021
- As a Team member I provided many forms of customer service, maintained store cleanliness and appearance and assisted in food preparation and storage
- Adapted to operational needs, taking on different roles to support workflow
- Supported fellow team members with regular tasks and activities
- Cleaned tables, countertops, floors, and equipment throughout shift
- Opened or closed ice cream shop according to established guidelines
- Greeted customers upon arrival at ice cream shop
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School -
Dundee Crown High School
Carpentersville, Il05.2023
Skills
- Customer service
- Time management
- Restaurant experience
- Bilingual
- Hospitality
- Visual Merchandising
- Inventory tracking
- Organizational Skills
- Upselling
- Teamwork
- Spanish
- Phone Etiquette
- Communication skills
- Upselling strategies
- Order writing
- Monthly audits
Timeline
Floral Clerk
Jewel Osco
08.2023 - Current
Kitchen Staff
Panera Bread
01.2022 - 07.2022
Donation Coordinator
Goodwill
08.2021 - 12.2021
Team Member
Mias La Michocana
09.2020 - 08.2021
High School -
Dundee Crown High School
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