Melanie Hernandez
Salisbury,MD
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
2
2
years of professional experience
Work History
Receptionist
Wharton’s Landscaping
08.2024 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Routed incoming mail and messages to relevant personnel without delay.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Scheduled office meetings and client appointments for staff teams.
Cashier
Tropical Smoothie
04.2023 - 11.2023
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
Cashier
Pizza Hut
10.2022 - 02.2023
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
James M Bennett Highschool
SalisburySkills
- Appointment scheduling
- Scheduling appointments
- Office management
- Front desk operations
- Phone etiquette
- Business operations
- Punctual and reliable
- Payment processing
- Courteous and professional
- Billing and invoicing
- Computer proficiency
- Documentation
- Customer complaint resolution
- Calm demeanor
- Greeting and seating clients
- Customer/Client relations
- Organization skills
- Time management
- Verbal and written communication
- Bilingual
- Fluent in Spanish
- Fluent in English
Timeline
Receptionist
Wharton’s Landscaping
08.2024 - Current
Cashier
Tropical Smoothie
04.2023 - 11.2023
Cashier
Pizza Hut
10.2022 - 02.2023
James M Bennett Highschool
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