Melanie Hernandez

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Performed general chair-side duties for general dentistry; assisting dental fillings, extractions, root canals, Invisalign Go, Removable Dentures, permanent, and temporary crowns .
• Documented patient dental health information, medical history, and vital signs for future reference.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Created dental impressions used for diagnostics, opposing models, crowns, bridges, and other dental prosthetics.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Typed patient data into computer system using Open Dental while following privacy laws and maintaining high-level accuracy.
• Explained treatment procedures and instructed patients on home care guidelines.
• Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
• Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.

• Maintained clean and safe environment, including inn the kitchen the lobby, bathrooms, building exterior, parking lot.

•Followed food safety procedures at cording to company policies and health and sanitation regulations.

• Collaborated with other areas to provide quality, seamless customer service.
• Increased client satisfaction by providing excellent customer service.
• Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
• Provided excellent customer service, addressing client concerns promptly and professionally.
• Provided exceptional customer service, resolving billing disputes quickly and professionally.
• Led cashiers and associates in providing thoughtful customer service.